The IT Service CMM Clause Samples

The IT Service CMM. Description: The objectives of the IT Service CMM are to allow providers to assess their capabilities of delivering IT services and provide guidelines and phases/levels for improvement of their IT service capability. In order to accomplish these goals the IT Service CMM measures the capability of the IT service processes implemented in the organization. [12] Aim: Raise awareness of the current IT Service capabilities and provide an improvement path for organizations. Scope: Providers delivering IT Services. How to Assess: Not described. Term used to name of the Attributes: Process Areas. Attributes (21): Subcontract Management; Service Tracking and Oversight; Service Delivery Planning; Service Commitment Management; Service Quality Assurance; Event Management; Configuration Management; Problem Management; Resource Management; Intergroup Coordination; Training Program; Organization Process Focus; Organization Process Definition; Organization Service Definition; Service Delivery; Integrated Service Management; Quantitative Process Management; Service Quality Management; Process Change Management; Problem Prevention; Technology Change Management. Level Name Description 1 Initial The process of delivering IT service is ad hoc, and sometimes chaotic. Only few processes are defined and success relies on individual effort.
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The IT Service CMM. ‌ Description: The objectives of the IT Service CMM are to allow providers to assess their capabilities of delivering IT services and provide guidelines and phases/levels for improvement of their IT service capability. To accomplish these goals, the IT Service CMM measures the capability of the IT service processes implemented in the organization. [12]
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Related to The IT Service CMM

  • PRE-CONSTRUCTION PHASE SERVICES The Pre-Construction Phase shall be deemed to commence upon the date specified in a written Notice to Proceed with Pre-Construction Phase Services issued by Owner and shall continue through completion of the Construction Documents and procurement of all major Subcontractor agreements. Contractor is not entitled to reimbursement for any costs incurred for Pre-Construction Phase Services performed before issuance of the written Notice to Proceed. Pre- Construction Phase Services may overlap Construction Phase Services. Contractor shall perform the following Pre-Construction Phase Services:

  • Project Monitoring by the State The State may conduct on-site or off-site monitoring reviews of the Project during the term of this Grant Agreement and for up to ninety (90) days after it expires or is otherwise terminated. The Grantee shall extend its full cooperation and give full access to the Project site and to relevant documentation to the State or its authorized designees for the purpose of determining, among other things: A. whether Project activities are consistent with those set forth in Exhibit A, the Grant Application, and the terms and conditions of the Grant Agreement; B. the actual expenditure of state, local and/or private funds expended to date on the Project is in conformity with the amounts for each Budget line item as set forth in Exhibit B and that unpaid costs have been properly accrued; C. that Grantee is making timely progress with the Project, and that its project management, financial management and control systems, procurement systems and methods, and overall performance are in conformance with the requirements set forth in this Grant Agreement and are fully and accurately reflected in Project reports submitted to the State.

  • Construction Phase Services 3.1.1 – Basic Construction Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Selection of Subcontractors, Procurement of Materials and Leasing of Equipment The contractor shall not discriminate on the grounds of race, color, religion, sex, national origin, age or disability in the selection and retention of subcontractors, including procurement of materials and leases of equipment. The contractor shall take all necessary and reasonable steps to ensure nondiscrimination in the administration of this contract. a. The contractor shall notify all potential subcontractors and suppliers and lessors of their EEO obligations under this contract. b. The contractor will use good faith efforts to ensure subcontractor compliance with their EEO obligations.