Common use of Ticket Agent Clause in Contracts

Ticket Agent. A Ticket Agent may be called upon to perform the following duties: Sell, issue and reissue tickets and Miscellaneous Charges Orders, to the general public, travel agents, all group tickets, to staff, interline and agency discounted tickets at the ticket counter and by mail or referred through Interline of District Sales Offices. Handle internal telephone calls regarding ticket functions. Collect applicable fares and make bank deposits of monies collected. Maintain file of reference material related to ticket agent function. Furnish information on air and surface transportation and general travel information requested or needed by the passengers and general public. Have knowledge of and refer to tariffs or manual for rates, routes, regulations and schedules. Provide fare and routing information to passengers and travel agencies. Plan itineraries with direct passengers, collect deposits and final payments on inclusive tours and group travel. Maintain knowledge of current Company, IATA and government rules and regulations. Verify that agent is approved IATA Agent before granting commissions to approved IATA agents. Prepare Sales Reports of passenger tickets and MCOs as required by the Company. Make air, car and hotel reservations for direct transatlantic passengers. Order from stock room over-the-counter folders, timetables, tour folders and general office supplies. Effective January 1, 1999, the Ticket Agent functions will be included in and become part of the Reservations Sales Agent classification. Employees currently in the Ticket Agent classification affected by this change will have their Reservations Sales Agent seniority date established by their Company seniority date. Ticket Agent functions may hereafter by performed by Reservations Sales Agents without the requirement for premium pay. Those persons presently serving as Ticket Agents shall continue to perform the functions of Ticket Agents, be paid their current cashiering premium and shall be deemed qualified for the position of Senior Ticket Agent. In the event of a reduction in force at any ticket office, the affected Agents shall be entitled to exercise their Reservations Sales Agent seniority. The language in Article 4 IV (i)(1) shall apply if and when the company operates a City Ticket Office. The Company will identify with the Union that work classified as ticketing work (see Appendix “P”). The Company will continue to maintain Ticketing Agent classifications with the understanding that the work will be diminishing and potentially eliminated over the life of the contract. These changes may occur due to automation enhancements/replacement or procedural changes directed by corporate policy. There will be a minimum of one permanent ticketing position bid on each roster at date of signing. The number of ticketing classification staff assigned to ticketing on any given day will be determined by the workload in the ticketing department. Staff in the ticketing classification can be assigned to assist with Reservations Sales Agent duties when the call volume wait exceeds 30 minutes or when there is not sufficient work in the ticketing department to keep those staff actively engaged in ticketing functions for their 8-hour shift as determined by the Senior Reservations Sales Agent. Reservations Sales Agents may be assigned to perform ticketing work.

Ticket Agent. A Ticket Agent may be called upon to perform the following duties: Sell, issue and reissue tickets and Miscellaneous Charges Orders, to the general public, travel agents, all group tickets, to staff, interline and agency discounted tickets at the ticket counter and by mail or referred through Interline of District Sales Offices. Handle internal telephone calls regarding ticket functions. Collect applicable fares and make bank deposits of monies collected. Maintain file of reference material related to ticket agent function. Furnish information on air and surface transportation and general travel information requested or needed by the passengers and general public. Have knowledge of and refer to tariffs or manual for rates, routes, regulations and schedules. Provide fare and routing information to passengers and travel agencies. Plan itineraries with direct passengers, collect deposits and final payments on inclusive tours and group travel. Maintain knowledge of current Company, IATA and government rules and regulations. Verify that agent is approved IATA Agent before granting commissions to approved IATA agents. Prepare Sales Reports of passenger tickets and MCOs as required by the Company. Make air, car and hotel reservations for direct transatlantic passengers. Order from stock room over-the-counter folders, timetables, tour folders and general office supplies. Effective January 1, 1999, the Ticket Agent functions will be included in and become part of the Reservations Sales Agent classification. Employees currently in the Ticket Agent classification affected by this change will have their Reservations Sales Agent seniority date established by their Company seniority date. Ticket Agent functions may hereafter by performed by Reservations Sales Agents without the requirement for premium pay. Those persons presently serving as Ticket Agents shall continue to perform the functions of Ticket Agents, be paid their current cashiering premium and shall be deemed qualified for the position of Senior Ticket Agent. In the event of a reduction in force at any ticket office, the affected Agents shall be entitled to exercise their Reservations Sales Agent seniority. The language in Article 4 IV (i)(1) shall apply if and when the company operates a City Ticket Office. The Company will identify with the Union that work classified as ticketing work (see Appendix “P”). The Company will continue to maintain Ticketing Agent classifications with the understanding that the work will be diminishing and potentially eliminated over the life of the contract. These changes may occur due to automation enhancements/replacement or procedural changes directed by corporate policy. There will be a minimum of one permanent ticketing position bid on each roster at date of signing. The number of ticketing classification staff assigned to ticketing on any given day will be determined by the workload in the ticketing department. Staff in the ticketing classification can be assigned to assist with Reservations Sales Agent duties when the call volume wait exceeds 30 minutes or when there is not sufficient work in the ticketing department to keep those staff actively engaged in ticketing functions for their 8-hour shift as determined by the Senior Reservations Sales Agent. Reservations Sales Agents may be assigned to perform ticketing work.

Ticket Agent. A Ticket Agent may be called upon to perform the following duties: Sell, issue and reissue tickets and Miscellaneous Charges Orders, to the general public, travel agents, all group tickets, to staff, interline and agency discounted tickets at the ticket counter and by mail or referred through Interline of District Sales Offices. Handle internal telephone calls regarding ticket functions. Collect applicable fares and make bank deposits of monies collected. Maintain file of reference material related to ticket agent function. Furnish information on air and surface transportation and general travel information requested or needed by the passengers and general public. Have knowledge of and refer to tariffs or manual for rates, routes, regulations and schedules. Provide fare and routing information to passengers and travel agencies. Plan itineraries with direct passengers, collect deposits and final payments on inclusive tours and group travel. Maintain knowledge of current Company, IATA and government rules and regulations. Verify that agent is approved IATA Agent before granting commissions to approved IATA agents. Prepare Sales Reports of passenger tickets and MCOs as required by the Company. Make air, car and hotel reservations for direct transatlantic passengers. Order from stock room over-the-counter folders, timetables, tour folders and general office supplies. Effective January 1, 1999, the Ticket Agent functions will be included in and become part of the Reservations Sales Agent classification. Employees currently in the Ticket Agent classification affected by this change will have their Reservations Sales Agent seniority date established by their Company seniority date. Ticket Agent functions may hereafter by performed by Reservations Sales Agents without the requirement for premium pay. Those persons presently serving as Ticket Agents shall continue to perform the functions of Ticket Agents, be paid their current cashiering premium and shall be deemed qualified for the position of Senior Ticket Agent. In the event of a reduction in force at any ticket office, the affected Agents shall be entitled to exercise their Reservations Sales Agent seniority. The language in Article 4 IV (i)(1) shall apply if and when the company operates a City Ticket Office. The Company will identify with the Union that work classified as ticketing work (see Appendix “P”). The Company will continue to maintain Ticketing Agent classifications with the understanding that the work will be diminishing and potentially eliminated over the life of the contract. These changes may occur due to automation enhancements/replacement or procedural changes directed by corporate policy. There will be a minimum of one permanent ticketing position bid on each roster at date of signing. The number of ticketing classification staff assigned to ticketing on any given day will be determined by the workload in the ticketing department. Staff in the ticketing classification can be assigned to assist with Reservations Sales Agent duties when the call volume wait exceeds 30 minutes or when there is not sufficient work in the ticketing department to keep those staff actively engaged in ticketing functions for their 8-8- hour shift as determined by the Senior Reservations Sales Agent. Reservations Sales Agents may be assigned to perform ticketing work.

Ticket Agent. (1) A Ticket Agent may be called upon to perform the following duties: Sell, issue and reissue tickets and Miscellaneous Charges Orders, to the general public, travel agents, all group tickets, to staff, interline and agency discounted tickets at the ticket counter and by mail or referred through Interline of District Sales Offices. Handle internal telephone calls regarding ticket functions. Collect applicable fares and make bank deposits of monies collected. Maintain file of reference material related to ticket agent function. Furnish information on air and surface transportation and general travel information requested or needed by the passengers and general public. Have knowledge of and refer to tariffs or manual for rates, routes, regulations and schedules. Provide fare and routing information to passengers and travel agencies. Plan itineraries with direct passengers, collect deposits and final payments on inclusive tours and group travel. Maintain knowledge of current Company, IATA and government rules and regulations. Verify that agent is approved IATA Agent before granting commissions to approved IATA agents. Prepare Sales Reports of passenger tickets and MCOs as required by the Company. Make air, car and hotel reservations for direct transatlantic passengers. Order from stock room over-the-counter folders, timetables, tour folders and general office supplies. . (2) Effective January 1, 1999, the Ticket Agent functions will be included in and become part of the Reservations Sales Agent classification. Employees currently in the Ticket Agent classification affected by this change will have their Reservations Sales Agent seniority date established by their Company seniority date. Ticket Agent functions may hereafter by performed by Reservations Sales Agents without the requirement for premium pay. . (3) Those persons presently serving as Ticket Agents shall continue to perform the functions of Ticket Agents, be paid their current cashiering premium and shall be deemed qualified for the position of Senior Ticket Agent. . (4) In the event of a reduction in force at any ticket office, the affected Agents shall be entitled to exercise their Reservations Sales Agent seniority. . (5) The language in Article 4 IV (i)(1) shall apply if and when the company operates a City Ticket Office. . (6) The Company will identify with the Union that work classified as ticketing work (see Appendix “P”). The Company will continue to maintain Ticketing Agent classifications with the understanding that the work will be diminishing and potentially eliminated over the life of the contract. These changes may occur due to automation enhancements/replacement or procedural changes directed by corporate policy. There will be a minimum of one permanent ticketing position bid on each roster at date of signing. The number of ticketing classification staff assigned to ticketing on any given day will be determined by the workload in the ticketing department. Staff in the ticketing classification can be assigned to assist with Reservations Sales Agent duties when the call volume wait exceeds 30 minutes or when there is not sufficient work in the ticketing department to keep those staff actively engaged in ticketing functions for their 8-8 hour shift as determined by the Senior Reservations Sales Agent. Reservations Sales Agents may be assigned to perform ticketing work.