TIME AND MATERIALS SERVICES Sample Clauses

TIME AND MATERIALS SERVICES a) On-Site Services. This agreement provides for Errors to be resolved remotely, however the parties may determine that on-site services are required. Upon the reasonable request of Customer, and agreeing to pay for such services on a time and materials basis, ImageSoft may provide on-site Services at Customer’s facilities in connection with the correction of Error(s). All on-site service requests must be made in writing. ImageSoft may require that Customer provide either a signed Purchase Order, or a signed Statement of Work agreement prior to providing on- site services.

TIME AND MATERIALS SERVICES. This Section describes the general Tasks and Deliverables to be completed by the Contractor on a time and material basis. A Task or Deliverable will be considered “complete” when all the acceptance criteria set forth in this SOW have been met. All written Deliverables shall be delivered in a format specified by the State. For the Time and Materials Services, Contractor shall complete the work described in Table 1 or in the relevant Task Order, and as scheduled through [weekly] planning meetings. Contractor will submit [weekly] reports to the State’s Project Manager detailing the hours worked by each Named Resource. The weekly reporting must show actual resource hours worked against assigned Tasks and/or Deliverables and a description of completed Tasks or progress toward completion. Contractor will also report [weekly] to the State’s Project Manager its expected work effort the forthcoming week(s), showing each Named Resource’s expected level of effort. Prior review and authorization of each report by the State’s Project Manager is required to authorize any work by the Named Resource. Contractor shall submit invoices to the state not more frequently than [monthly] for the actual hours worked per week of the Named Resource identified in Table 3 or in the relevant Task Order. Each invoice must include resource names, dates of service, and the hours worked and approved for each date of service. The State will review and approve these invoices based on satisfactory work performance by each Named Resource, satisfactory completion of Tasks listed in Table 1 or in the relevant Task Order, and fulfillment of Metrics of Acceptance in this Agreement. Approved invoices will be payable by the State in accordance with the Authorizing Agreement and applicable payment terms in the Order Document to which this SOW is attached. The State shall withhold 10% from each payment as retainage. Upon completion of all work described in Table 1 in accordance with the prescribed project timeline, and to the satisfaction of the State, Contractor may submit a single invoice for the amount of retainage withheld.

TIME AND MATERIALS SERVICES. Contractor agrees to pay Supplier the rates set forth in Exhibit D or as otherwise agreed to, or as Exhibit D may be modified by a rate change, for all Customer-Approved billable hours for staff augmentation services rendered by Supplier during the term of this Agreement or as revised by paragraph 4.1.i.d below. Fees for any renewal of this Agreement shall be as mutually agreed by both parties. Supplier Resource must enter time into the timekeeping system of record, which is the VMS, on a weekly basis or as directed by the Contractor or Customer. In the event of a conflict between the invoice and the approved time within the VMS, the approved time within the VMS shall prevail.

TIME AND MATERIALS SERVICES. In the event that you notify us of a problem experienced in connection with the operation of the Software, we will respond as provided above. If the cause of such problem is not an error, defect or nonconformity in the Software, you must compensate us for all work performed by our personnel in connection therewith, on a time and materials basis at our then current standard rates, unless otherwise agreed by the parties in writing at the time, plus expenses. Expenses in excess of $500 require your prior approval.

TIME AND MATERIALS SERVICES. Subject to a Statement of Work, if available from CWC, GM may obtain on a time and materials basis from CWC certain consulting, development and other Services (excluding maintenance and support Services) agreed upon by the parties in accordance with the following terms and conditions: (i) GM may specify on a Purchase Order the number and names or skill levels of CWC employees ("Employees") required to perform Services. In the event GM requests replacement of an Employee or a proposed Employee, CWC shall, within ten (10) working days of receipt of such notification from GM, provide a substitute Employee of sufficient skill, and training to perform the applicable Services. In the event GM requests replacement of any Employee within the first ten (10) days of such Employee's commencement of Services, GM shall not be required to pay for Services provided by such Employee and CWC shall refund to GM all amounts paid for such Employee's Services. If GM otherwise requests replacement of an Employee, GM shall not be required to pay for and shall be entitled to a refund of any sums paid to CWC for such Employee's Services from the date of GM's requested replacement of such Employee. (ii) CWC shall not replace any Employee, who has been designated as a key Employee by GM ("Key Employee") then currently performing Services without GM's consent until the Statement of Work or Purchase Order pursuant to which such Key Employee is providing Services expires or is terminated. Notwithstanding the foregoing, CWC may replace any Key Employee for reasons relating to the Employee's termination with CWC, promotion, illness, death, or causes beyond CWC's control. (iii) GM shall reimburse CWC for the reasonable direct expenses (excluding overhead and fringe benefits) of its Employees incurred in the performance of Services if requested in advance and approved by GM. Expenses related to travel, lodging, and meals shall be reimbursed in accordance with GM's guidelines for its own employees, as set forth in Exhibit 3(b)(iii). (iv) CWC shall maintain records, for a period of three (3) years following the performance of time and materials Services, which adequately substantiate the applicability and accuracy of charges for such Services and related expenses to GM and shall, upon receipt of reasonable advance notice from GM, produce such records for audit by GM. (v) Purchase Orders for Services provided or to be provided under this Section may be canceled with a thirty (30) day notice w...

TIME AND MATERIALS SERVICES. All Services identified in a Procurement Document as Services to be paid on a time-and-materials basis shall be invoiced in accordance with the terms set forth in this Section. ***. Unless otherwise agreed in a Procurement Document, the Critical Milestones for the time-and-materials Services shall be identical to the Critical Milestones for the payment of associated Equipment or Software license fees, as applicable.

TIME AND MATERIALS SERVICES. A. For Non-TIBCO Problems. In the event that Client notifies TIBCO of a problem experienced by Client in connection with the operation of the Covered Software, TIBCO shall respond as provided in Section III.B., above. If the cause of such problem is not an error, defect or nonconformity in the Covered Software, Client shall compensate TIBCO for all work performed by TIBCO in connection therewith, on a time and materials basis at TIBCO's then current standard rates, unless otherwise agreed by the parties in writing at the time, plus expenses. Expenses for travel and travel-related expenses and individual expenses in excess of US$500 require the prior approval of Client.

TIME AND MATERIALS SERVICES. Contractor agrees to pay Supplier the rates set forth in Exhibit D, or as Exhibit D may be modified by a rate change, for all Customer-Approved billable hours for services rendered by Supplier during the term of this

TIME AND MATERIALS SERVICES. 4.1 At Blackboard‟s sole discretion, support services may be made available to Customer at Blackboard‟s then current fees and applicable hourly minimums for Software which Customer has not paid the applicable support fees or Blackboard has excluded in accordance with this Schedule. 4.2 Blackboard will provide Customer with an estimate for the provision of such services. Blackboard, at its sole discretion, will require either a Purchase Order and/or Statement of Work for the estimated fees prior to providing any support services in accordance with this section.