Time and Response for reconnection. Where a Retailer: a) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection before 3 pm on a business day, the Retailer shall use its best endeavours to make the reconnection or cause the gas distribution operator to make the reconnection on the day of the request; b) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day, the Retailer shall make the reconnection or cause the gas distribution operator to make the reconnection as soon as reasonably possible on the next business day; c) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day and before the close of normal business and pays the Retailer’s after hours reconnection charge, the Retailer shall make the reconnection or cause the gas distribution operator to make the reconnection on the day requested by the Customer; d) notifies a gas distribution operator of a request for reconnection within a reasonable time of the Retailer receiving the request for reconnection from the Customer, the gas distribution operator shall reconnect the Customer in accordance with the time periods specified in this clause 30.1.
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Sources: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
Time and Response for reconnection. Where a Retailer:
a) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection before 3 pm on a business day, the Retailer shall must use its best endeavours to make the reconnection or cause the gas distribution operator to make the reconnection on the day of the request;
b) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day, the Retailer shall must make the reconnection or cause the gas distribution operator to make the reconnection as soon as reasonably possible on the next business day;
c) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day and before the close of normal business and pays the Retailer’s after hours reconnection charge, the Retailer shall must make the reconnection or cause the gas distribution operator to make the reconnection on the day requested by the Customer;
d) notifies a gas distribution operator of a request for reconnection within a reasonable time of the Retailer receiving the request for reconnection from the Customer, the gas distribution operator shall must reconnect the Customer in accordance with the time periods specified in this clause 30.129.1.
Appears in 3 contracts
Sources: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
Time and Response for reconnection. Where a Retailer:
a) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection before 3 pm on a business day, the Retailer shall must use its best endeavours to make the reconnection or cause the gas distribution operator to make the reconnection on the day of the request;
b) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day, the Retailer shall must make the reconnection or cause the gas distribution operator to make the reconnection as soon as reasonably possible on the next business day;
c) is under an obligation to reconnect a Customer and the Customer makes a request for reconnection after 3 pm on a business day and before the close of normal business and pays the Retailer’s after hours reconnection charge, the Retailer shall must make the reconnection or cause the gas distribution operator to make the reconnection on the day requested by the Customer;
d) notifies a gas distribution operator of a request for reconnection within a reasonable time of the Retailer receiving the request for reconnection from the Customer, the gas distribution operator shall must reconnect the Customer in accordance with the time periods specified in this clause 30.1Clause 29.1.
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