Time to Resolve Sample Clauses

The "Time to Resolve" clause sets a specific timeframe within which disputes, issues, or claims must be addressed and resolved between the parties. Typically, this clause outlines the number of days allowed for resolution after a problem is formally raised, and may specify steps such as negotiation, mediation, or escalation if the issue is not resolved within the initial period. Its core function is to ensure that conflicts are handled promptly, preventing unnecessary delays and providing certainty about the dispute resolution process.
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Time to Resolve. One of the key metrics describing the time needed to restore customer’s defined service, original system functionality. According to the severity of impact and urgency of restoration of original system or application functionality, a ticket priority level is defined. Standardly there are four Priority Levels (Critical, Important, Normal, Low) with individual resolution times assigned to them. Resolution time of critical incidents with high impact and urgency usually takes between 2 to 4 hours. For incidents with “low” priority level the resolution time is counted in days, even weeks. Resolution times are being stated in SLA contract and their duration is based on the selected service level: Bronze, Silver or Gold.
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Time to Resolve. Service Provider shall resolve the Problem within the periods set forth on Exhibit K-2 depending on the categorization of the Problem. SARS shall categorize each Problem according to the following: "High (Severity Level 1) Problem", which is an incident causing a complete loss of critical functionality, or an incident impacting one percent (1%) or more of End Users, an entire site or a department under circumstances in which essential service delivery is interrupted, or any other circumstance in which essential service is interrupted. "Medium (Severity Level 2) Problem", which is an incident causing a complete loss of critical functionality that does not rise to the level of a High (Severity Level 1) Problem, or an incident causing a partial loss of critical functionality under circumstances in which essential service delivery is not interrupted but is impaired. For the avoidance of doubt, a Problem shall be categorised as a Medium (Severity Level 2) Problem if it is an incident that causes any loss of any functionality that does not rise to the level of a High (Severity Level 1) Problem but rises above the level of a Low (Severity Level 3) Problem. "Low (Severity Level 3) Problem", which is anincident affecting non-critical application functionality under circumstances in which only minor inconvenience results and the SARS’ day to day operations continue as normal. For purposes of this clause 45.3.2 of Annexure F (Maintenance Services), the periods set forth on Exhibit K-2 shall not commence until the earlier of the time that: (a) SARS’ information technology personnel have reasonably communicated the nature of the Problem and the extent to which such Problem affects SARS’ operations; or (b) Service Provider otherwise becomes sufficiently aware of the nature of the Problem to commence resolution efforts (even if there is some risk that such efforts may be misdirected). A Problem shall not be deemed to be resolved until Service Provider has obtained SARS’ confirmation thereof. SARS shall not unreasonably withhold or delay such confirmation. Notwithstanding the foregoing, if Service Provider has implemented a workaround under clause 45.2.2 of this Annexure F (Maintenance Services), Service Provider shall be deemed to have resolved the problem when the workaround is first implemented and operational provided the work around provides SARS a reasonable level of systems performance and Service Provider deploys and makes operational a permanent solution as soon ...
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Time to Resolve. The Contractor must rectify the invoice rejected under section 4.7 within:‌ (a) 180 days from the DOS for the specific fee code item related to the rejection or error or the last DOS if the rejection or error is not related to a specific fee code item or to more than one fee code item; or (b) 90 days from the date of the initial rejection of the invoice, if this date is later than the date in 4.8(a). The Contractor must contact Payment Services for instructions to re-submit a rectified invoice. Where the Contractor does not agree with its remittance statement and/or invoice rejection, the Contractor shall follow up with WorkSafeBC in a timely manner after receiving the remittance statement or other notification of invoice rejection, but in any event, within 90 days of the remittance statement date or other notification. If after the initial follow up within the 90 day time period, there has been no meaningful attempt by the Contractor to resolve the issue within 180 days of the DOS, including taking such steps as are necessary to reconcile the Contractor’s accounts to the remittance statements, the Contractor waives its right to review the remittance statement and it will be deemed to be correct, in which case the Contractor shall not be entitled to payment for the Services included in such invoice that are the subject of the invoice rejection and WorkSafeBC shall have no liability to pay for such Services.
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Time to Resolve. Severity Level 1 Incident
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Time to Resolve. If within sixty (60) days after Customer begins Production on a prior Release of the Software, HSD is unable to correct the Customer's Priority 1 and/or Priority 2 Verified Program Error(s) in the Supported Release of the Software that Customer was using in Production, HSD will reduce its then-current monthly support fee by twenty (20%) percent (which 20% reduction shall apply even if Customer does not have the option of using a prior Release of the Software in Production). Any such credit will apply retroactively to the initial sixty (60) day use of the prior Release of the Software in Production and will continue until the Customer is in Production on the Customer's Supported Release which is functioning in a manner consistent with its Specifications.
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Time to Resolve. FAULT (TTRF)
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Time to Resolve. The elapsed time between the first contact between the end-user with the vendor and resolution of the problem and restoration of functionality.
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Related to Time to Resolve

  • Failure to Respond If you fail to respond by the date given above, your application will be refused under Section 3A(4)(a) of the Registered Designs Act 1949.

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  • Governing Law; Resolution of Disputes This Agreement and the rights and obligations hereunder shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any dispute arising out of this Agreement shall, at the Executive’s election, be determined by arbitration under the rules of the American Arbitration Association then in effect (in which case both parties shall be bound by the arbitration award) or by litigation. Whether the dispute is to be settled by arbitration or litigation, the venue for the arbitration or litigation shall be Milwaukee, Wisconsin or, at the Executive’s election, if the Executive is not then residing or working in the Milwaukee, Wisconsin metropolitan area, in the judicial district encompassing the city in which the Executive resides; provided, that, if the Executive is not then residing in the United States, the election of the Executive with respect to such venue shall be either Milwaukee, Wisconsin or in the judicial district encompassing that city in the United States among the thirty cities having the largest population (as determined by the most recent United States Census data available at the Termination Date) which is closest to the Executive’s residence. The parties consent to personal jurisdiction in each trial court in the selected venue having subject matter jurisdiction notwithstanding their residence or situs, and each party irrevocably consents to service of process in the manner provided hereunder for the giving of notices.

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