Time to Respond Clause Samples

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Time to Respond. Time to Respond means the length of time from when you report the trouble and CDS is given access to all necessary Service components to until the time CDS starts restoration activities. Determination will be based on the TTS.
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Time to Respond. Tenant understands, acknowledges, and agrees that in order for this Agreement to be effective, it must be signed and dated by Tenant and occupants of the Premises and returned to Landlord within ten (10) calendar days of the date on which this Agreement is postmarked.
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Time to Respond. Severity 1 & 2
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Time to Respond. This offer by Purchaser shall remain open for two (2) business days after the date signed by Purchaser. If not accepted by 5:00 p.m. on the 2nd day, this offer shall automatically be revoked.
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Time to Respond. BIMSYM shall meet the following TTR levels for Support Tickets properly submitted by HIIQUOTE as set forth in the table below: Severity 1 Error Availability: 24 x7 x 365 Response Time: 2 Hours Workaround or Resolution: Work the issue until service is restored to a consistent level of performance. Severity 2 Error Availability: During Regular Business Hours Response Time: 2 Hours Workaround or Resolution: Work the issue until service is restored to a consistent level of performance. Severity 3 Error Availability: During Regular Business Hours Response Time: 24 Business Hours Workaround or Resolution: Work the issues in a commercially reasonable manner to restore service in the timing mutually agreed. General Inquiries Availability: During Regular Business Hours Response Time: 24 Business Hours Workaround or Resolution: N/A
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Time to Respond. The complaint acknowledgement should be within one working day of complaint logging during the period mentioned in point no. 6 under scope of work. Technical problems reported by the users should be resolved within 5 working days.
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Time to Respond. Service Provider shall respond to a Problem within the periods set forth on Exhibit K-1 commencing from the time that Service Provider receives a call, email or SMS message from SARS’ information technology personnel or a Third Party service provider’s personnel reporting a Problem, or Service Provider otherwise becomes aware of a Problem.
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Time to Respond. SEVERITY 1 KPI Measures the percentage of SEVERITY 1 support tickets that are responded to within thirty (30) minutes of ticket assignment. # of SEVERITY 1 support tickets responded to within 30 minutes / Total # of SEVERITY 1 support tickets in period 7x24 Monthly 98% 12.5% NS 3 Time to Respond - SEVERITY 2 & 3 OPI Measures the percentage of SEVERITY 2 & 3 support tickets that are responded to within four (4) business hours of ticket assignment. # of SEVERITY 2 & 3 support tickets responded to within 4 business hours / Total # of support tickets in period 7x24 Monthly 98% NS 4 Time to Resolve - SEVERITY 1 KPI Measures the percentage of SEVERITY 1 support tickets that are resolved within four (4) hours of ticket assignment. # of SEVERITY 1 support tickets resolved within 4 hours / Total # of SEVERITY 1 support tickets in period 7x24 Monthly 95% 12.5% NS 5 Time to Resolve - SEVERITY 2 KPI Measures the percentage of SEVERITY 2 support tickets that are resolved within twenty-four (24) hours of ticket assignment. # of SEVERITY 2 support tickets resolved within 24 hours / Total # of support tickets in period 7x24 Monthly 95% 12.5% NS 6 Time to Resolve - SEVERITY 3 OPI Measures the percentage of SEVERITY 3 support tickets that are resolved within three (3) business days of ticket assignment. # of SEVERITY 3 support tickets resolved within 3 business days / Total # of support tickets in period 7x24 Monthly 95% MSS 1 Availability of the Portal (min) - down time KPI Average mins per month (Total scheduled availability - Total Unisys unscheduled downtime) / (Total scheduled availability) 7x24 Monthly Service Availability will be at or above 99.9% 12.5% MSS 2 Availability of SOC - down time KPI Average mins per month (Total scheduled availability - Total Unisys unscheduled downtime) / (Total scheduled availability) 7x24 Monthly Service Availability will be at or above 99.9% 12.5% MSS 3 Publication of managerial and technical portal reports OPI # calendar days Count from the end of the period defined. 7x24 Monthly ≤5 days MSS 4 Signature update on the managed infrastructure OPI # hours after signature output Signature must be validated after output, then scheduled for deployment based on criticality (vulnerability). Recommend signature validation KPI. 7x24 Monthly ≤4hrs after verification.
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Related to Time to Respond

  • Failure to Respond If you fail to respond by the date given above, your application will be refused under Section 3A(4)(a) of the Registered Designs Act 1949.

  • Right to Respond Employees will be given a copy of any and all material that may be used against them in a disciplinary action at the time that it is placed in the file. Explanatory rebuttal statements can be attached to the material housed in the file provided such statement is made within ten (10) working days after the employee receives the material. Any reference to allegations that are investigated and determined to be unfounded shall be removed from an employee’s file.

  • RESPONDING TO REQUESTS FOR INFORMATION To the extent authorized by the Participating Consumer(s) and to the extent such individual permission is required by law, the Competitive Supplier shall, during normal business hours (as set forth above), respond promptly and without charge therefore to reasonable requests of the Town for information or explanation regarding the matters covered by this ESA and the supply of electricity to Participating Consumers. Competitive Supplier agrees to designate a service representative or representatives (the “Service Contacts”) who shall be available for these purposes, and shall identify the office address and telephone number of such representative(s). Whenever necessary to comply with this Article 5.3, the Service Contacts shall call upon other employees or agents of the Competitive Supplier to obtain such information or explanation as may be reasonably requested. Nothing in this Article 5.3 shall be interpreted as limiting the obligation of the Competitive Supplier to respond to complaints or inquiries from Participating Consumers, or to comply with any regulation of the Department or AG regarding customer service.

  • Form and Timing of Response (a) Intermediary agrees to provide, promptly upon request of the Fund or its designee, the requested information specified in paragraph 1 above. If requested by the Fund or its designee, Intermediary agrees to use best efforts to determine promptly whether any specific person about whom it has received the identification and transaction information specified in paragraph 1 is itself a financial intermediary (“indirect intermediary”) and, upon further request of the Fund or its designee, promptly either (i) provide (or arrange to have provided) the information set forth in paragraph 1 for those shareholders who hold an account with an indirect intermediary or (ii) restrict or prohibit the indirect intermediary from purchasing, in nominee name on behalf of other persons, securities issued by the Fund. (b) Responses required by this paragraph must be communicated in writing and in a format mutually agreed upon by the parties. (c) To the extent practicable, the format for any transaction information provided to the Fund should be consistent with the NSCC Standardized Data Reporting Format

  • ONLY No response If proposing on Part 2, the vendor must download the Vendor Agreement from the attachment tab, fill in the requested information and upload the completed agreement. DO NOT UPLOAD encrypted or password protected files.