Common use of Timeliness of Service Clause in Contracts

Timeliness of Service. (a) The Agent must: (i) process all in-person monetary and non-monetary transactions onto the Database at the point of transaction; (ii) process all monetary and non-monetary transactions, required by documentation and other information received in the mail, onto the Database no later than the next Business Day; and (iii) forward all required documentation and receipts as scheduled by the Principal to the designated Transport Service Centre or as directed by the Principal. (b) In the event of the Agent’s computer equipment failing or non-availability of the telecommunication link with the Database, the Agent must: (i) manually process all transactions and receipts as instructed by the Principal; and (ii) dispatch all documentation for manually processed transactions to the Agent's designated Transport Service Centre for re-processing onto the Database daily; or (iii) if unable to process transactions manually, the Principal shall provide written instruction to the Agent who will then provide advice to the Principal’s Customers of the nearest available Transport Services Centre or alternate Agent of the Principal and any other specified information as required to minimise inconvenience to the Principal’s Customers. (c) For the purposes of clause 7(b) in this Schedule A, non-availability of the telecommunication link, unless such non-availability was occasioned by the Agent, will not prejudice the Principal's assessment of timeliness. (d) In the event any transaction cannot be processed on the day it is received, the Agent must immediately notify the Principal.