Train Service Levels Clause Samples

The Train Service Levels clause defines the minimum standards and requirements for the operation and quality of train services provided under an agreement. It typically outlines specific metrics such as frequency of service, punctuality, cleanliness, and customer service expectations that the train operator must meet. By establishing these benchmarks, the clause ensures consistent service quality and provides a basis for monitoring performance, thereby protecting passengers and stakeholders from substandard service.
Train Service Levels. The number of Nominated Weekly Train Services for the relevant coal system Train that Aurizon Network will provide to the Operator from the Commitment Date are set out in Table 1.3 below. ¹NB: A Train Service is a One Way Train Service The above Train Service Levels will be converted into timetables using the process referred to in paragraph 2.2(i) of the Scheduling Principles set out in Schedule 10.
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Train Service Levels. The number of Nominated Weekly Train Services for the relevant coal system Train that QR will provide to the Access Holder from the Commitment Date are set out in Table 1.3 below: 1 NB: A Train Service is a One Way Train Service The above Train Service Levels will be converted into timetables using the process referred to in paragraph 2.2(i) of the Scheduling Principles set out in Schedule 10.
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Train Service Levels. The number of Nominated Weekly Train Services for the relevant coal system Train that QR Network will provide to the End User from the Commitment Date are set out in Table 1.3 below; Table 1.3: Train Service Levels Service Levels No of Train Services Nominated Weekly Train Services1 Nominated Monthly Train Services1 (31 days) Nominated Monthly Train Services1 (30 days) Nominated Monthly Train Services1 (29 days) Nominated Monthly Train Services1 (28 days) Nominated Annual Train Services 1NB: A Train Service is a One Way Train Service The above Train Service Levels will be converted into timetables using the process referred to in Clause 2.2(i) of the Scheduling Principles set out in Schedule 10 of the relevant Train Operations Agreement.
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Train Service Levels. The number of Nominated Weekly Train Services for the relevant coal system Train that QRAurizon Network will provide to the Operator from the Commitment Date are set out in Table 1.3 below. Nominated Weekly Train Services 1¹ Nominated Monthly Train Services 1¹ (30 days) Nominated Annual Train Services¹ 1 1 ¹NB: A Train Service is a One Way Train Service The above Train Service Levels will be converted into timetables using the process referred to in paragraph 2.2(i) of the Scheduling Principles set out in Schedule 10. The target Average Below Rail Transit Time Factor is set out below: In scheduling Train Services in accordance with the Network Management Principles, QRAurizon Network will comply with the following special operating restrictions:
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Train Service Levels. The number of Nominated Weekly Monthly Train Services for the relevant coal system Train that QR Network will provide to the End User from the Commitment Date are set out in Table 1.3 below; Table 1.3: Train Service Levels Service Levels No of Train Services Nominated Weekly Train Services1 Nominated Monthly Train Services1 (31 days) Nominated Monthly Train Services1 (30 days) Nominated Monthly Train Services1 (29 days) Nominated Monthly Train Services1 (28 days) Nominated Annual Train Services 1NB: A Train Service is a One Way Train Service 1 This formula for ATP assumes that, for a Train Service operating in the Central Queensland Coal Region, the Train Service operates within an single Individual Coal System. If a Train Service operates in the Central Queensland Coal Region and requires access to more than one Individual Coal System (“Cross System Train Service”), the calculation of ATP will involve calculating a separate ATP for that Train Service for each Individual Coal System and then aggregating those separate amounts. If the Train Service is a Cross System Train Service, QR Network may reasonably vary the formula of ATP to reflect this. The above Train Service Levels will be converted into timetables using the process referred to in Clause 2.2(i) of the Scheduling Principles set out in Schedule 10 of the relevant Train Operations Agreement.
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Train Service Levels. Appendix B to this Schedule sets out the number of Nominated Weekly, Monthly* and Annual Train Service for the relevant coal Train Services that QR Network will provide to the Operator under this Agreement. QR Network will provide to the Operator the number of paths specified by each Origin/Destination total subject to the total paths in the System not exceeding the number agreed to as “Additional to System”. Appendix B represents the agreed Train Service Entitlements under this Agreement. Subject to Schedule 10 of this agreement, the Operator may run services varying from the capacity specified in Appendix B on a weekly basis subject to the total paths in the System not exceeding the number agreed to as “Total System Paths”. Note that a Train Service is a one way Train Service. The Train Service Levels will be converted into Train plans using the process referred to in Part 2.3 of the Network Management Principles set out in Schedule 10. * Monthly paths are based on a 30 day Month. Service Levels for Months of 28, 29 and 31 days to be proportionately allocated.
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Train Service Levels. The number of Nominated Weekly Train Services for the relevant coal system Train that Queensland Rail will provide to the Operator from the Commitment Date are set out in Table 1.3 below. ¹NB: A Train Service is a One Way Train Service
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Train Service Levels. Appendix B to this Schedule sets out the number of Nominated Weekly, Monthlyi and Annual Train Servicesii for the relevant coal Train Servicesii that QR will provide to the Operator under this Agreement. QR will provide to the Operator the number of paths specified by each Origin/Destination total subject to the total paths in the System. Appendix B represents the agreed Train Service Entitlements under this Agreement. The Train Service Levels will be converted into Train plans using the process referred to in Part
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Train Service Levels. Deleted: Aurizon Network Deleted: 1 1. NB: A Train Service is a One Way Train Service The above Train Service Levels will be converted into timetables using the process referred to in Clause 2.2(i) of the Scheduling Principles set out in Schedule 10 of the relevant Train Operations Agreement.
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Related to Train Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.