Common use of Training and Operating Assistance Clause in Contracts

Training and Operating Assistance. A. Franchisor shall make training available to Area Representative, who shall successfully complete such training and familiarization course conducted. Said training program shall cover aspects of the sale and operation of RezCity.com Franchised Business, and of the RezCity.com Area Re▇▇▇▇▇▇▇▇▇▇▇e franchise and conducted in three (▇) ▇▇▇▇▇▇ ("Phase[s] I - III"): PhaseI This Phase is a self-study course lasting several days depending upon Area Representative's technical background and time spent each day reviewing materials.. Area Representative must pass a proficiency examination over the Internet via an online tutorial program to successfully complete Phase I. PhaseII This Phase lasts three (3) business days and Area Developers must attend a mandatory training at REZcity.com's corporate headquarters in Englewoo▇ ▇▇▇▇▇▇, ▇J or at another location Franchisor designates. Area Developers will learn about the REZcity Franchise Program, The REZcity Plus Franchise Program, how to sell the franchise and how to support franchises once they are operational in the chosen territory. PhaseIII Prior to beginning operation, Franchisor shall provide Area Representative with counseling and offer its experience and knowledge on pertinent issues Area Representative has in setting up the Area Representative Franchise. Franchisor shall be available during normal business hours and can be reached by fax, telephone and/or the Internet. All expenses of attendance at such program by Area Representative and its employees including, without limitation, travel, and room and board expenses, shall be the sole responsibility of Area Representative. B. Franchisor will make available a telephone line which Area Representative may use to communicate with Franchisor during normal business hours to request advice regarding sales matters, business or technical issues. C. Franchisor may provide and may require that previously trained and experienced area representatives or their managers or employees attend and successfully complete refresher training programs or seminars; provided, however, that attendance will not be required at more than two (2) such programs in any calendar year. D. Franchisor will loan to Area Representative during the term of the franchise one (1) copy of the Confidential Operations Manual ("Confidential Operations Manual" or "Manual") containing mandatory and suggested specifications, standards, operating procedures and rules prescribed from time to time by Franchisor for Individual Franchises which shall also include a module and information relative to the Area Representative. The Confidential Operations Manual contains proprietary information of Franchisor and shall be kept confidential by Area Representative both during the term of the Franchise and subsequent to the expiration or termination of the Area Representative Agreement. Franchisor shall have the right to add to and otherwise modify the Confidential Operations Manual from time to time to reflect changes in the specifications, standards, operating procedures and rules prescribed by Franchisor, provided that no such addition or modification shall alter Area Representative's fundamental status and rights under this Agreement.