Training Requirement. 5.1 All staff members involved in the delivery of pharmaceutical services on behalf of NHS Grampian should have undertaken all core training modules identified in the Community Pharmacy Core SLA training document. Contractors may allow staff to undertake relevant training using NHS Grampian modules found on Turas or internal pharmacy learning and development modules. To ensure compliance with Service Level Agreements a record of staff learning must be kept and may be requested upon NHS Grampian visits. Turas platform automatically stores individual’s learning history and records renewal dates. 5.2 The pharmacy contractor is responsible for ensuring that all pharmacy staff are suitably trained in their roles and responsibilities with regard to the provision of this service and are competent to deliver them. 5.3 The contractor must have Standard Operating Procedures (SOPs), guidance documents or web links relating to all aspects of Compliance Aid Provision Service in place and these should form the basis of training for staff. These should detail: How to action a referral for a compliance aid. The compliance needs assessment process. How to set up the provision of a compliance aid for a patient. How to safely fill a compliance aid. What medicines can safely be included in a compliance aid. Safe storage of filled compliance aids. Safe storage of prescriptions for compliance aids Reordering processes for prescriptions for compliance aids. Safely managing changes to a compliance aid. Keeping records of compliance aid activity. Safe domiciliary delivery of compliance aids to patients.
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