Turn Around Time. SUPPLIER will use its best efforts to provide BUYER with RMA number within one (1) Business Day after receipt of request. SUPPLIER will Repair the defective Product and forward the same back to BUYER within five (5) Business Days after receipt. SUPPLIER will provide expedited Repair service to accommodate BUYER emergency requirements at a minimal expedite charge, not to exceed five (5%) of Repair charge.
Appears in 2 contracts
Sources: Manufacturing Agreement, Manufacturing Agreement (Oclaro, Inc.)
Turn Around Time. SUPPLIER will use its best efforts to provide BUYER with a RMA number within one (1) Business Day after receipt of request. SUPPLIER will Repair the defective Product and forward the same back to BUYER within five (5) Business Days after receipt. SUPPLIER will provide expedited Repair service to accommodate BUYER emergency requirements at a minimal expedite charge, not to exceed five (5%) of Repair charge[***].
Appears in 1 contract
Sources: Manufacturing and Purchase Agreement (Oclaro, Inc.)