Updates and Maintenance. WBT shall automatically apply patches and updates to the underlying TopClass LMS platform on a regular basis, to improve functionality and fix errors during scheduled maintenance windows occurring on the third Monday in each calendar month during the hours of 7:00 a.m. to 11:00 a.m. GMT (North American clients), 4:00 a.m. to 5:00 a.m. GMT (UK and European clients), and 1:00 – 2:00 p.m. (Asia-Pacific clients) WBT shall give at least 8 hours’ notice of unplanned downtime, which shall be scheduled to the extent practicable during the scheduled maintenance windows.
Appears in 2 contracts
Sources: Rider to the Imis Usage Agreement, Rider to the Imis Usage Agreement