Common use of Uptime Commitment Clause in Contracts

Uptime Commitment. a. Availability. The Service will be made available to Client and its Licensed Users twenty-four hours a day, seven days a week less the period during which the Service are not available due to one or more of the following events (collectively, the “Excusable Downtime”): (i) Scheduled network, hardware or service maintenance; (ii) The acts or omissions of Client or Client's employees, agents, contractors, vendors, or anyone gaining access to the Service by means of a User Login; (iii) A failure of the Internet and/or the public switched telephone network; (iv) The occurrence of any event that is beyond UA’s reasonable control, or (v) At Client’s direction, UA restricting Client’s and its Licensed Users access to the Service.

Uptime Commitment. a. Availability. The Service will be made available to Client Customer and its Licensed Users twenty-four hours a day, seven days a week less the period during which the Service are not available due to one or more of the following events (collectively, the “Excusable Downtime”): (i) Scheduled network, hardware or service maintenance; (ii) The acts or omissions of Client Customer or ClientCustomer's employees, agents, contractors, vendors, or anyone gaining access to the Service by means of a User Login; (iii) A failure of the Internet and/or the public switched telephone network; (iv) The occurrence of any event that is beyond UA’s reasonable control, or (v) At ClientCustomer’s direction, UA restricting ClientCustomer’s and its Licensed Users access to the Service.