User Administration. The following table identifies the End User administration roles and responsibilities that ACS and Symetra will perform. 1. Develop and document requirements and policies regarding End User Administration X 2. Approve requirements and policies regarding End User Administration X 3. Receive and track requests for user account activation, changes and terminations X 4. Create, change and delete user accounts per requests in accordance with Symetra’s security policies. X 5. Coordinate as necessary with other specialized areas to manage End User accounts X 6. Reset passwords as required in accordance with Symetra’s security policies X
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Sources: Information Technology Services Agreement (Symetra Financial CORP), Information Technology Services Agreement (Symetra Financial CORP)