Voice Quality SLA Sample Clauses

A Voice Quality SLA (Service Level Agreement) sets specific standards for the quality of voice communications provided by a service provider. It typically defines measurable criteria such as call clarity, latency, jitter, and acceptable levels of dropped calls, and may outline remedies or credits if these standards are not met. By establishing clear expectations and accountability for voice service performance, this clause ensures reliable communication quality and provides recourse if service levels fall below agreed thresholds.
Voice Quality SLA. Voice Quality is a subjective measurement that may not be easily measureable by tools. If voice quality is degraded to a state where Users are unable to effectively leverage Service that would qualify for a Voice Quality SLA event. For purpose of the Voice Quality SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends. Trouble tickets, where the Service Outage cannot be verified with LightEdge's standard diagnostic procedures, do not count towards the Voice Quality SLA. Circuit issues outside of the core voice platform that result in Voice Quality issues do not count towards the Voice Quality SLA. Instead refer to the appropriate Customer circuit SLA for performance SLAs.
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Related to Voice Quality SLA

  • Service Quality The Transfer Agent shall maintain a quality control process designed to provide a consistent level of quality and timeliness for its call center, correspondence services and transaction processing.

  • Image Quality You are responsible for the image quality of any Image that you transmit. If an Image that we receive from you or for deposit to your Account is not of sufficient quality to satisfy our image quality standards as we may establish them from time to time, we may reject the Image without prior notice to you. Each Image must include the front and back of the Item and the following information must be clearly readable: amount, payee name, drawer signature, date, check number, account number, routing and transit number, MICR (Magnetic Ink Character Recognition) line, and any endorsement or other information written on the check.

  • Use; Quality Control a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos. b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s trademarks only in good faith and in a dignified manner consistent with such party’s use of the trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.

  • Data Quality 4.1 Each party ensures that the shared Personal Data is accurate. 4.2 Parties will notify each other with undue delay if they become aware of inaccuracies in shared Personal Data.

  • Quality Assurance/Quality Control Contractor shall establish and maintain a quality assurance/quality control program which shall include procedures for continuous control of all construction and comprehensive inspection and testing of all items of Work, including any Work performed by Subcontractors, so as to ensure complete conformance to the Contract with respect to materials, workmanship, construction, finish, functional performance, and identification. The program established by Contractor shall comply with any quality assurance/quality control requirements incorporated in the Contract.