Wait Time. Requests for the following IT services should be handled within the time given in the table below. Services not listed will be handled according to priority and in accordance with current IT resource availability. Approved software add 1 -3 days Recovery of lost data 1-3 days New user desk top set up 3-6 days
Appears in 2 contracts
Wait Time. Requests for the following IT services should be handled within the time given in the table below. Services not listed will be handled according to priority and in accordance with current IT resource availability. Approved software add 1 -3 days Recovery of lost data 1-3 days New user desk top desktop set up 3-6 days
Appears in 1 contract
Sources: Service Level Agreement