Web Application. Convercent will maintain 99.8% uptime of the web based Services (the "Web Application SLA"). The calculation of uptime will exclude scheduled downtime and events not reasonably expected to be under the control of Convercent. Convercent will inform Customer reasonably in advance of any scheduled downtime.
Appears in 4 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Web Application. Convercent will maintain 99.8% uptime of the web web-based Services (the "Web Application SLA"). The calculation of uptime will exclude scheduled downtime and events not reasonably expected to be under the control of ConvercentForce Majeure Events (as defined below). Convercent will inform Customer reasonably in advance of any scheduled downtime.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Web Application. Convercent will maintain 99.8% uptime of the web based web‐based Services (the "Web Application SLA"). The calculation of uptime will exclude scheduled downtime and events not reasonably expected to be under the control of ConvercentForce Majeure Events (as defined below). Convercent will inform Customer reasonably at least forty‐eight (48) hours in advance of any scheduled downtime.
Appears in 1 contract
Sources: Master Services Agreement