Technical Monitoring and Reporting Clause Samples

Technical Monitoring and Reporting. 1400 The Contractor shall provide technical monitoring and reporting information on the services in 1401 scope of the FWC via the SMP. This is a clear distinction from monitoring of individual systems 1402 or their behaviour. While the Contractor monitors its systems to deliver the services, ECHA 1403 should be able to run reports on preferably all attributes related to a service. 1404 At least the following reports shall be provided in real time for services and their components: 1405  Service availability 1406  SLA adherence 1407 1408 1409 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 1420 1421 1422 1423 1424  Major and security incident reports when applicableRequest fulfilment incl. request/fulfilment time  Service performance o Historical data should be made available to enable trending of the performance of individual services. For example reports on Reliability, the mean time between incidents on a particular service, and Maintainability, the average time to recover an incident on a particular service. o Trend reports of previous 12 months covering number of service requests and incidents o Support desk report (number and type of calls, dates, assignees, response and resolution times, SLA outcome)  Detailed service consumption for, at least: o Cloud service o Backup and restore o Email and calendaring o including financial consumption (ref. section 11.2.8 Invoicing and financial management) 1425 1426 1427 1428 1429  XML/CSV/etc. export shall be available  Policy adherence (where applicable)
View Source

Related to Technical Monitoring and Reporting

  • Monitoring and Reporting The Programme Operator shall monitor, record and report on progress towards the programme’s outcomes in accordance with the provisions contained in the legal framework. The Programme Operator shall ensure that suitable and sufficient monitoring and reporting arrangements are made with the project promoters in order to enable the Programme Operator and the NFP to meet its obligations to the donors. When reporting on progress achieved in Annual and Final Programme Reports, the Programme Operator shall disaggregate results achieved as appropriate and in accordance with instructions and templates received from the FMO.

  • Safeguards Monitoring and Reporting The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.