Common use of What’s Included Clause in Contracts

What’s Included. For properties within postcodes normally served by us your agreement includes the following: 4.1 After 12 months from the commencement date, one boiler service will be carried out within each continuous 12 month period. 4.2 In the event of a breakdown of your central heating system, we will aim to arrange an appointment within 24 hours for one of our engineers to attend your property to carry out a repair, unless it is impossible because of circumstances beyond our control. 4.3 If your boiler is less than 7 years old and in our opinion it is beyond economic repair; or we cannot readily obtain spare parts, we will replace your boiler with an equivalent replacement boiler; specified, supplied and fitted by us. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your central heating system that you may request or which are required by legislation; or the cost of relocating the boiler. We will only use information provided by the manufacturer of the boiler to determine the actual age of the appliance. 4.4 If your boiler is over 7 years old and in our opinion it is beyond economical repair; or we cannot readily obtain spare parts, we will provide a discount of £200 (including VAT) towards the complete cost of an equivalent replacement boiler; specified, supplied and fitted by us. 4.5 If a power-flush is recommended by us and carried out by us, at your expense, then any subsequent power-flushing that we determine is necessary within the following 5 years will be carried out by us without further charge to you, providing that you have retained continuous HeatCare cover with us. 4.6 We will use our best endeavours to repair your central heating system in the event of a breakdown of your central heating system or where the breakdown is resulting in material damage to the property or its contents or is likely to do so, or is creating an unreasonable risk to health and safety, subject to any exclusions under clause 5 of this agreement. 4.7 All labour, parts and materials for repairs and access costs are included up to a maximum of £1,000 (including VAT) for each breakdown (whether such breakdown requires one or more visits to complete.) 4.8 All parts will be suitable and of sufficient quality to carry out the repairs, subject to clause 8 of this agreement. 4.9 We will provide a customer help line which is available 24 hours a day, 365 days a year.