Common use of Workload Complaints Clause in Contracts

Workload Complaints. (a) Any employee, or group of employees, wishing to raise an individual complaint regarding workload will speak to their immediate Supervisor/Manager. The Supervisor/Manager shall meet with the employee(s) within ten (10) working days of the complaint being raised to attempt to resolve the issue(s). It is understood that there may be circumstances where flexibility is required. In these circumstances, the parties shall work together to ensure the meeting is held in a timely manner. Issues that are not resolved to the satisfaction of the employee(s), or the employee(s) has not had a response from their Supervisor/Manager within the ten (10) working days, the employee(s) may file a workload complaint form and forward it to the Representatives from Local 79 who attend the Labour Management Meeting. The complaint will then be tabled as an agenda item for the next Labour Management Meeting. The employee(s) shall attend the Labour Management Meeting to present his/her concerns and to respond to questions from the joint Labour Management Committee. TCHC shall ensure that the employee or group of employees attending the Joint Labour Management Committee shall be afforded the time required to attend. TCHC shall respond in writing to Local 79 and the employee(s) who raised the complaint within twenty (20) days of the last meeting where the complaint was last discussed. The response will address each concern raised by the employee(s) concerned and TCHC’s strategies for resolving the issues raised. (b) No workload complaint submitted by an employee(s), or group of employees will be reviewed at the Labour Management Meeting unless first raised to their immediate Supervisor/Manager. Employee(s) may have the assistance of a Local 79 ▇▇▇▇▇▇▇ in raising such concerns. (c) The aforementioned Workload Complaint will be submitted to the Labour Management Committee on the Workload Review Form attached as Appendix ‘G’ to the Collective Agreement.