Your Order. 1.1 If you placed an order online, over the phone/web-chat, or have pre-ordered through our stores, then our acceptance of your order will take place only once we’ve dispatched it and not before. Sometimes, we may restrict the volume of items that can be sold in one transaction or of a particular type of Equipment. Once we’ve accepted your order, O2 shall continue to own any goods ordered until it has received payment in full from you or, if you have chosen to pay on credit, until we apply the credit as payment for the Equipment, even though the goods may have already been delivered to you. 1.2 If we are unable to accept your order, we’ll let you know. This might occur for a number of reasons including (but not limited to) because the Equipment is out of stock, a credit reference we have obtained for you does not meet our minimum requirements, we have identified an error in the price or description of the product or we are unable to meet a delivery deadline you have specified. You won’t be charged and any upfront payments you’ve made will be refunded to you. 1.3 When you buy from us you agree to give us any information we reasonably ask for in relation to this Agreement and that any information you give us is factually correct and up-to-date. 1.4 If you’re placing an order online, over the phone or if you’re paying on credit, you must give us your current email address and postal address so we can send you Notices and other important communications from us. You cannot provide us with addresses for businesses or organisations. You must keep these addresses up-to-date and/or tell us immediately if there are any changes to them. You're responsible for making sure your email address works and you'll be responsible for all consequences for errors in sending and receiving email (including our emails being directed to your "junk mail") unless we're negligent. If you want to update the email address we have for you, please do this online using My O2 or contact us. You can see the different ways to contact us by visiting the 'Contact Us' section of our Website. 1.5 Equipment we supply will fit with the manufacturer's description and packaging but digital Content (such as apps or software) preloaded on such Equipment may contain minor defects and such Content should be judged against quality standards proportionate to the value of those digital goods. Always keep your Content up to date. You have the right to reject defective Equipment within the periods of time set out in our Returns Policy on our Website.
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