Common use of Your rights to end the contract Clause in Contracts

Your rights to end the contract. 9.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately. The reasons are: (a) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (b) you have a legal right to end the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, or where you have applied for our Services online or away from our trade premises, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below. 9.3 How long do I have to change my mind? You have 14 days after the day that the Niche Agreement has been signed by both parties to change your mind. 9.4 How we will refund you. Where we are required to refund you, we will do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind provided you have supplied us with your bank details.

Your rights to end the contract. 9.1 10.1 You can always end your contract with us. Your rights when you end the hire contract will depend on the circumstances, whether we are in breach of the hire contract, and when you decide to end the contract: (a) If what you have hired is faulty or misdescribed you may have a legal right to end the contract (or to get some or all of your money back), see clause 13; (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2; (c) If you have just changed your mind about the hire, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 10.6. 10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediatelyimmediately and we will refund you in full for any hire which have not been provided and you may also be entitled to compensation. The reasons are: (a) there is a risk that supply we have told you about an error in the hire fee or description of the Services may be significantly delayed because of events outside our control;motorhome hire you have ordered and you do not wish to proceed; or (b) you have a legal right to end the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 10.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, For most contracts concluded over the telephone or where you have applied for our Services online or away from our trade premises, by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail belowin these terms. 9.3 10.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Leicester Motorhome Hire Limited to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights. 14 day period to change your mind. 14 day period to change your mind; and a right to cancel at no cost if notice is given not less than four weeks before the hire period is due to commence. 10.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of a hire period which has commenced, even if the cancellation period is still running. 10.6 How long do I have to change my mind? You you have 14 days after the day that we email you to confirm we accept your order. However, once you have collected the Niche Agreement motorhome, you cannot change your mind, even if the period is still running. If you cancel after the hire period has been signed by both parties commenced, you are liable for the hire fee. 10.7 Ending the contract where we are not at fault and there is no right to change your mind. 9.4 How we will refund you. Where Even if we are required to refund you, we will not at fault and you do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your not have a right to change your mind then your refund will be made within 14 days of your telling (see clause 10.1), you can still end the contract before it is completed, but you may have to pay us compensation. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for hire not provided but we may deduct from that refund (or, if you have supplied us not made an advance payment, charge you) as set out in the table below: More than four weeks before the commencement of the hire period. 0% of the hire fee More than 2 weeks but less than 4 weeks before the commencement of the hire period. 50% of the hire fee Less than 2 weeks before the commencement of the hire period. 100% of the hire fee 10.8 Such early cancellation fee as calculated in accordance with your bank detailsclause 10.7 above is a genuine pre-estimation of loss taking into account the difficulties surrounding rebooking as a result of cancellations.

Your rights to end the contract. 9.1 11.1 You can always end your contract with Us. Your rights when you end the contract will depend on what you have booked, whether there is anything wrong, how We are performing and when you decide to end the contract: 11.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 11; 11.1.2 If you want to end the contract because of something We have done or have told you We are going to do; or 11.1.3 If you have just changed your mind. You may be able to get a refund if you are within the cooling-off period and purchased the item online or over the telephone, but this may be subject to deductions. 11.2 Ending the contract because of something we We have done or are going to do. If you are ending a the contract for a reason set out below valid reason, the contract will end immediatelyimmediately and We will refund you in full for any Seminars which have not been provided and you may also be entitled to compensation. The Valid reasons are: (a) 11.2.1 We have told you about an upcoming change under clause 6.2 which you do not agree to; 11.2.2 We have told you about an error in the price or description of the Seminar and you do not wish to proceed; 11.2.3 there is a risk that supply of the Services Seminar or any Product(s) may be significantly delayed because of events outside our Our control;; or (b) 11.2.4 you have a legal right to end the contract because of something we We have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, or where you have applied for our Services For most products bought online or away from our trade premises, over the telephone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail belowin these terms. 9.3 How long do I 11.4 When you don’t have to change my mind? You have 14 days after the day that the Niche Agreement has been signed by both parties right to change your mind. 9.4 How we will refund you. Where we are required to refund you, we will You do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your not have a right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind provided you have supplied us with your bank details.in respect of:

Your rights to end the contract. 9.1 10.1 You can always end your Contract with us. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the Contract and whether you are a Consumer or Business customer: (a) If what you have bought is faulty or mis-described you may have a legal right to end the Contract (or to get the service re-performed or to get some or all of your money back). See Clause 13 if you are a Consumer and Clause 14 if you are a Business customer; (b) If you want to end the Contract because of something we have done or have told you we are going to do, see Clause 10.2; (c) If you are a Consumer and have just changed your mind about the product, see Clause 10.3. You may be able to get a refund if you are within the cooling- off period, but this may be subject to deductions; (d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see Clause 10.6. 10.2 Ending the contract Contract because of something we have done or are going to do. If you are ending a contract Contract for a reason set out at (a) to (c) below the contract Contract will end immediatelyimmediately and we will refund you in full for any products and/or services which have not been provided. The reasons are: (a) there There is a risk that supply of the Services products and/or services may be significantly delayed because of events outside our control; (b) We have suspended supply of the products and/or services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (c) You have a legal right to end the contract Contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 10.3 Exercising your right to change your mind if you are a Consumer (Consumer Contracts Regulations 2013). Where If you are a consumerConsumer, or where you have applied for our Services online or away from our trade premises, then you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail belowin these terms. 9.3 How long 10.4 When Consumers do I not have a right to change my mind? You their minds. Your right as a consumer to change your mind does not apply once a Domain Name has been purchased. This is due to the bespoke nature of Domain Names. 10.5 If you have 14 bought services from us, you will have fourteen (14) days after the day we email you to confirm we accept your order to cancel your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind. 10.6 Ending the Niche Agreement has been signed by both parties Contract where we are not at fault and there is no right to change your mind. 9.4 How . Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 10.1), you can still end the Contract before it is completed, but you may have to pay us compensation. A Contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a Contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us (please see Clause 2.2) to let us know. The Contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct sums from that refund (or, if you have not made an advance payment, charge you. Where we are required to refund you, ) as compensation for the net costs we will do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you incur as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days a result of your telling us you have changed your mind provided you have supplied us with your bank detailsending the Contract.

Your rights to end the contract. 9.1 You can always end your contract with us. Your rights when you cancel the contract will depend on what you have bought, (a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12: (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 0; (c) If you have just changed your mind about the product, see clause 1.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6. 9.2 Ending the contract because of something we have done or are going to do. If you are ending cancelling a contract for a reason set out below at (a) to (e) below, the contract will end immediatelyimmediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming significant change to the product which you do not agree to (see clause 7.2); (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services products may be significantly delayed because of events outside our control; (bd) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (e) you have a legal right to end cancel the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, or where you have applied for our Services For most products bought online or away from our trade premises, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail belowin these terms. 9.3 9.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of: (a) products that have been made or tailored to your specification, or which have been personalised; (b) services, once these have been completed, even if the cancellation period is still running; (c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or (d) any products which become mixed inseparably with other items after their delivery. 9.5 How long do I have to change my mind? You How long you have depends on what you have ordered and how it is delivered. (a) Have you bought services? If so, you have 14 days after the day our agent emails you to confirm we accept your order. However, once we or our agent have completed the services you cannot change your mind, even if the period is still running. If you cancel after we or our agent have started the services, you must pay us for the services provided up until the time you tell us or our agent that you have changed your mind. (b) Have you bought goods? If so you have 14 days after the Niche Agreement has been signed by both parties day you (or someone you nominate) receives the goods. 9.6 Ending the contract where we are not at fault and there is no right to change your mind. 9.4 How we will refund you. Where Even if we are required to refund you, we will not at fault and you do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your not have a right to change your mind then your (see clause 1.1), you can still cancel the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we or our agent have finished providing the services and you have paid for them. If you want to cancel the contract in these circumstances, just contact our agent to let them know. The contract will end immediately and you will receive a refund for any sums paid by you for products not provided. We or our agent may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we or our agent will be made within 14 days incur as a result of your telling us you have changed your mind provided you have supplied us with your bank detailscancelling the contract.

Your rights to end the contract. 9.1 8.1 Ending your contract with us. Your rights when you end the contract will depend whether there is anything wrong with the Services we are performing and when you decide to end the contract: (a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8. 2 ; (b) If you have just changed your mind about the Services, see clause 8. 3 . You may be able to get a refund if you are within the cooling-off period; (c) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8. 5 8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately. The reasons are: (a) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (b) you have a legal right to end the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 8.3 Exercising your right to change your mind (( Consumer Contracts Regulations 2013)2013 ) . Where you are a consumer, or where you have applied for our Services online or away from our trade premises, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below. 9.3 8.4 How long do I have to change my mind? You have 14 days after the day that the Niche Agreement has been signed by both parties to change your mind. 9.4 8.5 How we will refund you. Where we are required to refund you, we will do so using bank transferthe same method you used for payment. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by usprice, for example, making of the niche cover, fitting of the niche cover and any other reasonable costsas described below. 9.5 8.6 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind provided you have supplied us with your bank detailsmind.

Your rights to end the contract. 9.1 1.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: 1.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 3 of this Consumer Appendix; 1.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 1.2 of this Consumer Appendix; 1.1.3 If you have just changed your mind about the product, see clause 1.3 of this Consumer Appendix. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods. 1.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below at clauses 1. 2.1 to 1.2.5 of this Consumer Appendix the contract will end immediatelyimmediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) 1.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to; 1.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; 1.2.3 there is a risk that supply of the Services products may be significantly delayed because of events outside our control; (b) 1.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 90 days; or 1.2.5 you have a legal right to end the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 1.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, For most products bought over the telephone or where you have applied for our Services online by mail order or away from our trade premises, by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained set out in more detail belowin these terms. 9.3 1.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of: 1.4.1 bottles of water once those bottles have been opened or damaged in any way; 1.4.2 services, once these have been completed, even if the cancellation period is still running; 1.4.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; 1.4.4 any products which become mixed inseparably with other items after their delivery. 1.5 How long do I have to change my mind? You have 14 days after the day that the Niche Agreement has been signed by both parties to change your mind. 9.4 How we will refund you. Where we are required to refund you, we will do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us long you have changed your mind provided depends on what you have supplied us with your bank detailsordered and how it is delivered.

Your rights to end the contract. 9.1 You can always end your contract with us. Your rights when you cancel the contract will depend on what you have bought, (a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12; (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.3; (c) If you have just changed your mind about the product, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6. 9.2 Ending the contract because of something we have done or are going to do. If you are ending cancelling a contract for a reason set out below at (a) to (e) below, the contract will end immediatelyimmediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming significant change to the product which you do not agree to (see clause 7.2); (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services products may be significantly delayed because of events outside our control; (bd) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (e) you have a legal right to end cancel the contract because of something we have done wrong; (c) you have the legal right to end the contract because of provisions in the Niche Agreement. 9.2 9.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Where you are a consumer, or where you have applied for our Services For most products bought online or away from our trade premises, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail belowin these terms. 9.3 9.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of: (a) products that have been made or tailored to your specification, or which have been personalised; (b) services, once these have been completed, even if the cancellation period is still running; (c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or (d) any products which become mixed inseparably with other items after their delivery. 9.5 How long do I have to change my mind? You How long you have depends on what you have ordered and how it is delivered. (a) Have you bought services? If so, you have 14 days after the day our agent emails you to confirm we accept your order. However, once we or our agent have completed the services you cannot change your mind, even if the period is still running. If you cancel after we or our agent have started the services, you must pay us for the services provided up until the time you tell us or our agent that you have changed your mind. (b) Have you bought goods? If so you have 14 days after the Niche Agreement has been signed by both parties day you (or someone you nominate) receives the goods. 9.6 Ending the contract where we are not at fault and there is no right to change your mind. 9.4 How we will refund you. Where Even if we are required to refund you, we will not at fault and you do so using bank transfer. However, we may make deductions from the amount. Deductions may include charges to cover costs incurred by us, for example, making of the niche cover, fitting of the niche cover and any other reasonable costs. 9.5 When your refund will be made. We will make any refund due to you as soon as possible. If you are exercising your not have a right to change your mind then your (see clause 1.1), you can still cancel the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we or our agent have finished providing the services and you have paid for them. If you want to cancel the contract in these circumstances, just contact our agent to let them know. The contract will end immediately and you will receive a refund for any sums paid by you for products not provided. We or our agent may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we or our agent will be made within 14 days incur as a result of your telling us you have changed your mind provided you have supplied us with your bank detailscancelling the contract.