Common use of Your rights to end the contract Clause in Contracts

Your rights to end the contract. 11.1 You can always end your contract with us. Your rights when you end the contract will depend on what Works we are providing, whether there is anything wrong with the Works, how we are performing and when you decide to end the contract: (a) If the Works are faulty or misdescribed you may have a legal right to end the contract (or to get the Works repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11; (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; (c) If you have just changed your mind about the Works, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and certain charges, see clause 9; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6. 11.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Works which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an error in the price or description of the Works and you do not wish to proceed; (b) there is a risk that supply of the Works may be significantly delayed because of events outside our control; (c) we have suspended supply of the Works for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or (d) you have a legal right to end the contract because of something we have done wrong. 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought off-premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of: (a) Any goods that are personalised or made to your specifications, and any services relating to those goods; (b) goods that have been used or incorporated into the land; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) services, once these have been completed, even if the cooling off period is still running; (f) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (g) any products which become mixed inseparably with other items after their delivery. 11.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered: (a) The cancellation (cooling off) period starts when we enter into a contract with you and will end 14 days after the date you sign the contract. (b) We do not have to provide any goods or services to you before the end of the 14-day cancellation (cooling off) period. However, you may want us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have to pay for those goods or services, even if you later cancel this contract. (c) Once we have completed the services you cannot change your mind, even if the cancellation (cooling off) period is still running. (d) If you have requested in writing that we start work straight away before the cancellation (cooling off) period has expired, this will mean you will still have a right to cancel but: (i) you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel; (ii) we will not collect or remove any goods that we have installed, unless we have offered to do so; (iii) you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by you. 11.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.4), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products and services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

Your rights to end the contract. 11.1 (i) Ending before delivery and/or payment: You can always may contact us to end your contract with usfor the Vehicle at any time before we have delivered it and you have paid for it, but in some circumstances we may charge you reasonable compensation for doing this, as described below. Your Of course, you always have rights when you end the contract will depend on what Works we are providing, whether there where a product is anything wrong with the Works, how we are performing and when you decide to end faulty or mis-described; (ii) Good reasons for ending the contract: (a) If the Works are faulty or misdescribed you may have a legal right to end the contract (or to get the Works repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11; (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; (c) If you have just changed your mind about the Works, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and certain charges, see clause 9; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6. 11.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the : The contract will end immediately and we will refund you in full for any Works the Vehicle which have has not been delivered or has not been provided and you may also be entitled to compensation. The reasons are: properly if: (a) we have told you about an upcoming change to the Vehicle which you do not agree to; (b) we have told you about an error in the price or description of the Works Vehicle that you have ordered and you do not wish to proceed; proceed (bsee clause 4); (c) there is a risk that supply of the Works Vehicle may be significantly delayed because of events outside our control; control (csee clause 5); (d) we have suspended supply of the Works Vehicle for technical reasons, or we notify you that we are going to suspend them it for technical reasons, in each case for a period of more than one month; or or (de) you have a legal right to end the contract because of something we have done wrong. 11.3 Exercising your right to change your mind ; (Consumer Contracts Regulations 2013). For most products bought off-iii) Off trade premises you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 When you don't have the purchases only: Your right to change your mind. You do not have a right to change your mind in respect of: (a) Any goods that are personalised or made to your specifications, and any services relating to those goods; (b) goods that have been used or incorporated into the land; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) services, once these have been completed, even if the cooling off period is still running; (f) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (g) any products which become mixed inseparably with other items after their delivery. 11.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered: (a) The cancellation (cooling off) period starts when we enter into a contract with you and will end 14 days after the date you sign the contract. (b) We do not have to provide any goods or services to you before the end of the 14-day cancellation (cooling off) period. However, you may want us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have to pay for those goods or services, even if you later cancel this contract. (c) Once we have completed the services you cannot change your mind, even if the cancellation (cooling off) period is still running. (d) : If you have requested in writing that we start work straight away before entered this contract without any face to face contact between us or anyone acting on our respective behalves or it has been completed off- trade premises, you have the cancellation (cooling off) period has expired, this will mean you will still have a right to cancel but: (i) you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel; (ii) we will not collect or remove any goods that we have installed, unless we have offered to do so; (iii) you may remove the goods yourself and return them to us at the above address and at your own expense this contract within 14 days of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce without giving any reimbursement to take account of the loss in value of the goods caused by any handling by you. 11.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.4), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us knowreason. The contract cancellation period will end immediately and we will refund any sums paid by you for products and services not provided but we may deduct expire after 14 days from that refund (or, if you have not made an advance payment, charge the day on which the Vehicle is delivered to you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

Your rights to end the contract. 11.1 15.1 You can always end your contract with us. Your rights when you end the contract will depend on what Works we are providing, whether there is anything wrong with before the Works, how we are performing services have been supplied and when you decide to end the contract: (a) If the Works are faulty or misdescribed you paid for. You may have a legal right contact us at any time to end the contract (or to get for the Works repaired or replaced or a service re-performed or to get services, but in some or all of your money back)circumstances we may charge you certain sums for doing so, see clause 11;as described below. (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2; (c) If 15.2 What happens if you have just changed your mind about good reason for ending the Works, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and certain charges, see clause 9; (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6. 11.2 Ending the contract because of something we have done or are going to docontract. If you are ending a the contract for a reason set out at (a) to (de) below the contract will end immediately and we will refund you in full for any Works services which have not been provided and you may also be entitled to compensationor have not been properly provided. The relevant reasons are: (a) we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 7.1); (b) we have told you about an error in the price or description of the Works services you have ordered and you do not wish to proceed; (bc) there is a risk that supply of the Works services may be significantly delayed because of events outside our control; (cd) we have suspended supply of suspend the Works services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or; (de) you have a legal right to end the contract because of something we have done wrong. 11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)15.3 What happens if you end the contract without a good reason. For most products bought off-premises If you have a legal right to change your mind within 14 days and receive a refundare not ending the contract for one of the reasons set out in clause 15.2, the contract will end immediately but we may charge. These rights, under the Consumer Contracts Regulations 2013, The booking deposit may be retained by us. Details are explained in more detail in these terms. 11.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:as follows; (a) Any goods for cancellations that are personalised or made occur more than 6 weeks before the vehicle hire is to your specifications, and any services relating to those goodscommence a full refund will be given; (b) goods For cancellations that have been used or incorporated into occur 3-6 weeks before the landvehicle hire commences a 50% refund will be given; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) services, once these have been completed, even if For cancellations less than 3 weeks before the cooling off period vehicle hire is still running; (f) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (g) any products which become mixed inseparably with other items after their deliveryto commence no refund will be given. 11.5 How long do I have 15.4 There will be no refund given for early return of the vehicle / wish to change my mind? How long the hire agreement in the event of theft, illness, accident, etc. We advise you have depends on what you have ordered and how it is delivered: (a) The take out suitable holiday insurance to cover cancellation (cooling off) period starts when we enter into a contract with you and will end 14 days after the date you sign the contractor early return eventualities. (b) We do not have to provide any goods or services to you before the end of the 14-day cancellation (cooling off) period. However, you may want us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have to pay for those goods or services, even if you later cancel this contract. (c) Once we have completed the services you cannot change your mind, even if the cancellation (cooling off) period is still running. (d) If you have requested in writing that we start work straight away before the cancellation (cooling off) period has expired, this will mean you will still have a right to cancel but: (i) you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel; (ii) we will not collect or remove any goods that we have installed, unless we have offered to do so; (iii) you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by you. 11.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.4), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products and services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

Your rights to end the contract. 11.1 10.1. You can always end your contract (membership and/or other contracts for services) with us. Your rights when you end the contract will depend on what Works we are providingyou have bought, whether there is anything wrong with the Worksit, how we are performing and when you decide to end the contract: (a) 10.1.1. If the Works are faulty or what you have bought is misdescribed you may have a legal right to end the contract (or to get the Works repaired or replaced or a service re-performed or to get some or all of your money back), see clause 1113; (b) 10.1.2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.210.2; (c) 10.1.3. If you have just changed your mind about the WorksServices, see clause 8.310.3. You may be able to get a refund if you are within the cooling-off periodperiod (if applicable – see clause 10.3 below), but this may be subject to deductions and certain charges, see clause 9reasonable deductions; (d) 10.1.4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.610.4. 11.2 10.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) 10.2.1 to (d) 10.2.5 below the contract will end immediately within 7 (seven) days from receipt of your written notice and we will refund you in full for any Works Services which have not been provided and you may also be entitled to compensation. The reasons are: 10.2.1. we have told you about an upcoming change to the Service (aa change not addressed under the Terms of Services) or these terms which you do not agree to (see clause 7.2); 10.2.2. we have told you about an error in the price or description of the Works Service you have ordered and you do not wish to proceed; (b) 10.2.3. there is a risk that supply provision of the Works Services may be significantly delayed because of events outside our control; (c) we have suspended supply of the Works for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or (d) 10.2.4. you have a legal right to end the contract because of something we have done wrong; or 10.2.5. we are unable to perform the requested Service within 30 (thirty) days after the day on which the contract was concluded for the specific Service unless we have agreed otherwise. 11.3 10.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013Electronic Communications and Transactions Act 25 of 2002). For most products bought off-premises Services acquired online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 11.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of: 7 (aseven) Any goods that are personalised or made to your specifications, and any services relating to those goods; (b) goods that have been used or incorporated into the land; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) services, once these have been completed, even if the cooling off period is still running; (f) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (g) any products which become mixed inseparably with other items after their delivery. 11.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered: (a) The cancellation (cooling off) period starts when we enter into a contract with you and will end 14 days after the commencement date you sign of the contract.contract for a specific Service (“Cooling-off period”). The following will apply in terms of the Cooling-off period:- 10.3.1. The Cooling-off period will not apply (bas per section 42(2) We do not have of the ECT Act) to provide any goods or services to you Services which began with your consent before the end of the 14-day Cooling Off Period. If you cancel after we have started the Services (or any part thereof), we may charge you a reasonable cancellation (cooling off) periodfee. However, You must pay us for the services provided up until the time you may want tell us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have changed your mind and such reasonable cancellation fee (where applicable); 10.3.2. Should you wish to pay for those goods or servicesend the contract during the Cooling-off period, even if you later cancel this contract. (c) Once we have completed the services you cannot change your mind, even if the cancellation (cooling off) period is still running. (d) If you have requested in writing that we start work straight away before the cancellation (cooling off) period has expired, this will mean you will still have a right to cancel but: (i) you will have to pay our labour notify us in writing and must be received by us within the Cooling-off period; 10.3.3. we may charge you reasonable costs for and expenses actually incurred by us between the work that we have done up to the point when you inform us commencement date and date of receipt of your decision to cancelabove notice; (ii) 10.3.4. where you have made payment to us, we will not collect or remove refund you the amount paid minus any goods that we have installed, unless we have offered to do so; costs as stated under 10.3.3 above within 30 (iiithirty) you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days from date of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by youcancellation. 11.6 10.4. Ending the contract where we are not at fault and there is no right to change your mind. 10.4.1. Even if we are not at In the event that you wish to cancel your Membership Package (without any fault and you do not have a right to change your mind (see clause 8.4on our side), you can still end the contract before it is completed, but you may will have to pay deliver to us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the cooling off period, just contact us to let us know30 (thirty) day written notification (“Notice Period”). The following shall also apply:- 10.4.1.1. You will remain liable to us for any amounts owed to us in terms of our contract up to the date of cancellation; 10.4.1.2. We may charge a reasonable cancellation fee; 10.4.1.3. We will end immediately not charge a reasonable cancellation fee where the Member has died or has been hospitalised and we will refund any sums paid by you for products and services not provided but we may deduct from that refund (oraccordingly, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result subject to written confirmation of your ending the contractsame.

Your rights to end the contract. 11.1 You can always end your contract with us. 26.1 Your rights when you to end the contract Agreement will depend on what Works we are providinghas been purchased, whether there is anything wrong with the Worksit, how we are performing and when you decide to end the contractAgreement: (a) 26.1.1 If the Works are any Equipment is faulty or misdescribed misdescribed, you may have a legal right to end the contract Agreement (or to get the Works product repaired or replaced or a service the Service re-performed or to get some a full or all partial refund of your money backpaid), ; see clause 11;30. (b) 26.1.2 If you want to end the contract Agreement because of something we have done or have told you we are going intend to do, see clause 8.226.2; (c) 26.1.3 If you have just changed your mind about the Worksmind, see clause 8.326.3 and clause 26.6. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and certain charges, see clause 9you will have to pay the costs of return of any Equipment; 26.1.4 You have legal rights if we deliver any goods comprising part of the System late. If we miss the delivery deadline for any such goods, then you may treat the Agreement as at an end straight away if any of the following apply: (da) we have refused to deliver the goods; or (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not wish to treat the Agreement as at an end straight away, or do not have the right to do so under this clause 26.1.4, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Agreement as at an end if we do not meet the new deadline; and 26.1.5 In all other cases (if we are not at fault and there is no you are not a Consumer exercising your right to change your mind), see ) the provisions of clause 8.66 shall apply. 11.2 26.2 Ending the contract Agreement because of something we have done or are going to do. If you are ending a contract the Agreement for a reason set out at (a) clause 26.2.1 to (d) below 26.2.5 below, the contract Agreement will end immediately and we will refund you in full for any Works Fees which have been paid but where we have not been yet provided the Equipment and/or Service paid for and you may also be entitled to compensation. The reasons are: (a) 26.2.1 we have told you about an upcoming change to the Equipment, Service or these Terms and Conditions which you do not agree with; 26.2.2 we have told you about an error in the price or description of the Works Equipment or Service you have ordered and you do not wish to proceed; (b) 26.2.3 there is a risk that supply of the Works Equipment or provision of the Service may be significantly delayed because of events outside our control; (c) 26.2.4 we have suspended supply of the Works Equipment and/or Service for technical reasons, or notify notified you we are going to suspend them these for technical reasons, in each case for a period of more than one monththree months; or (d) 26.2.5 you have a legal right to end the contract Agreement because of something we have done wrongwrong (including because we have delivered late; see clause 26.1.4). 11.3 26.3 Exercising your the right to change your mind (Consumer Contracts Regulations 2013). For most products bought off-premises you You have a the legal right to change your mind within 14 days after the date on which this Agreement comes into existence between us and you. You may also receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.this Part B. 11.4 26.4 When you don't have the right to change your mind. You do not have a right to change your mind. The right as a Consumer to change your mind does not apply in respect of: (a) Any goods that are personalised or made to your specifications, and 26.4.1 any services relating to those goods; (b) goods that have been used or incorporated into part of the land; (c) perishable goods (goods which decay or go bad quickly); (d) goods needed in an emergency; (e) servicesService, once these have this has been completed, even if the cooling cooling-off period is still running; (f) products 26.4.2 any Equipment sealed for health protection or hygiene purposes, purposes once these have been unsealed after you receive them; (g) 26.4.3 any products Equipment which become becomes mixed inseparably with other items after their delivery. 11.5 26.5 How long do I you have to change my your mind? How long you have a Consumer has to change their mind depends on what you they have ordered and how it is delivered:. (a) The cancellation (cooling off) period starts when we enter into a contract with 26.5.1 In the case of the Service, you and will end have 14 days after the date day you sign to accept the contract. (b) We do not have to provide any goods or services to you before the end of the 14-day cancellation (cooling off) periodQuotation and System Design Proposal. However, you may want us to start work straight away before the cancellation (cooling off) period has expired and to do this we will need a specific request from you in writing, in which case you accept that you may have to pay for those goods or services, even if you later cancel this contract. (c) Once once we have completed the services provision of the Service you cannot change your mind, even if the cancellation (cooling off) cooling-off period is still running. If you cancel after we have started the Service, you must pay us for the Service provided up until the time you confirm you have changed your mind. (d) 26.5.2 If you change your mind about the Equipment, you have requested 14 days after the day you receive it (or, if the Equipment is delivered in writing that we start work straight away before several consignments over several days, after the cancellation (cooling off) period has expired, this will mean day on which you will still have a right receive the last delivery). Should you wish to cancel but: (i) you will have to pay our labour costs for during the work that we have done up to cooling-off period, a cancellation form is provided with the point when you inform us of your decision to cancel; (ii) we will not collect or remove any goods that we have installed, unless we have offered to do so; (iii) you may remove the goods yourself and return them Agreement which should be returned to us at the above address and at your own expense within 14 days of informing us of your decision to cancel unless this was offered by us; (iv) we may reduce any reimbursement to take account of the loss as set out in value of the goods caused by any handling by youclause 27. 11.6 26.6 Ending the contract Agreement where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.4Error! Bookmark not defined.26.1), you can still end the contract Agreement before it is completed, but you may have to pay us compensation. A contract for goods (that is, the Equipment) is completed when the goods are delivered and paid for. A contract for services (that is, the provision of the Service) is completed when we have finished providing the services and you have paid for themthese. If you want to end a contract the Agreement before it is completed where we are not at fault and you have not changed your mind within the cooling off periodmind, just contact us to let us know. The contract Agreement will end immediately and we will refund any sums paid by you for products and services Equipment or Service not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contractAgreement depending on the date on which you end the Agreement.