▇▇▇▇▇ Blocks Service Premium Clause Samples
▇▇▇▇▇ Blocks Service Premium. 11.1. ▇▇▇▇▇ Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for ▇▇▇▇▇ ▇▇▇▇▇▇ Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with ▇▇▇▇▇ ▇▇▇▇▇▇’ standard hourly rates.
11.2. ▇▇▇▇▇ ▇▇▇▇▇▇ keeps time records on the basis of good faith of the hours that it has spent on the Services (maintenance and additional work). The time spent is rounded to the nearest fifteen minutes. The time records as kept by ▇▇▇▇▇ ▇▇▇▇▇▇ in the Portal serve as evidence of the hours spent, unless Client provides evidence to the contrary.
11.3. Client is able to inspect the time records via the Portal and is required to approve each assignment. ▇▇▇▇▇ ▇▇▇▇▇▇ will execute an assignment only after it has been approved by Client. Approval granted in the Portal is binding upon Client.
11.4. By means of derogation from Clause 11.3, ▇▇▇▇▇ ▇▇▇▇▇▇ shall not be required to await Client’s approval with respect to Issues:
i) that have a maximum estimated time of one (1) hour;
ii) all high and critical Issues; or
iii) preventative maintenance with a maximum of three (3) hours per quarter; iv) research time not exceeding ninety (90) minutes.
11.5. ▇▇▇▇▇ ▇▇▇▇▇▇ has the option to combine Issues. The combination of Issues is referred to as a “milestone”. The hours required for a milestone, are submitted to Client for approval (by e- mail or via the Portal). ▇▇▇▇▇ ▇▇▇▇▇▇ will start working on the milestone upon receipt of approval, and ▇▇▇▇▇ ▇▇▇▇▇▇ has permission to charge an extra 10% at the most, calculated on the total number of approved hours.
11.6. ▇▇▇▇▇ ▇▇▇▇▇▇ will invoice the amount payable for the ▇▇▇▇▇ Blocks Service Premium in advance.
11.7. Client is entitled to transfer a maximum of 20% of the hours that are not used under ▇▇▇▇▇ Blocks Service Premium to a Renewal Term. All other remaining hours will be cancelled.
11.8. In the event either the Agreement or only ▇▇▇▇▇ Blocks Service Premium is terminated, Client shall not be entitled to receive a refund of the hours that are not used.
11.9. The development of applications and software (Deliverables) falls outside the scope of ▇▇▇▇▇ Blocks Service Premium.
11.10. For the duration of ▇▇▇▇▇ ▇▇▇▇▇▇ Service Premium, ▇▇▇▇▇ ▇▇▇▇▇▇ shall perform no other than the following maintenance activities on Client's behalf:
i) the co...
▇▇▇▇▇ Blocks Service Premium. ▇▇▇▇▇ Blocks Service Premium is a Service where the hours are purchased in advance. The number of hours is determined upon commencement of the Agreement. The amount payable by Client for Betty Blocks Service Premium will be agreed in the Order Form. All additional hours will be charged to Client on the basis of subsequent calculation in accordance with Betty Blocks's standard hourly rates.