▇▇▇▇▇▇▇▇▇ and Arbitration. A dispute arising out of the interpretation, meaning, application or claimed violation of any provision of this Agreement shall be defined as a grievance and shall be handled in the following manner: Step 1 - An employee with or without the ▇▇▇▇▇▇▇ or local union president or vice president, shall first present and discuss the grievance, either with the immediate supervisor or, if the local Union President and the Human Resources Librarian mutually agree that it would be more appropriate, with the Human Resources Librarian, within fifteen (15) working days after the occurrence of the event or within fifteen (15) working days after the employee should reasonably have had knowledge of the event out of which the grievance arises. An oral decision shall be given by the supervisor, or when appropriate, by the Human Resources Librarian within five (5) working days thereafter. If a grievable case has not been resolved in mediation under Section A of this Article, the grievant may advance to Step 2
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Sources: Collective Bargaining Agreement, Collective Bargaining Agreement