Ethernet Service Level Agreement Sample Contracts
Ethernet Service Level AgreementEthernet Service Level Agreement • November 1st, 2024
General. This SLA describes target network performance and service level metrics for Ethernet end user services and customer aggregation services provided by Farmers Telephone Cooperative Inc. This SLA covers all services to be delivered including planning, provisioning, testing, operating, managing and improving the telecommunication systems and related services. SLA reports are prepared, and appropriate credits are issued within 60 business days of a reported and documented occurrence for any event specifically covered within this SLA. Additional limitations to this SLA are further described below. Your agreement to the terms and conditions of this Agreement, which may be revised from time to time and shall be posted on our website together with such revisions, is effective upon installation of Service, purchase or payment of Service, and/or use or continued use of Service, whichever is earlier. This Agreement, any Addendum to this Agreement, the contract for each Service to which yo
ETHERNET SERVICE LEVEL AGREEMENTEthernet Service Level Agreement • October 1st, 2020
This ETHERNET SERVICE LEVEL AGREEMENT (“SLA”) applies to Ethernet Services ordered pursuant to an E-LINE Ethernet Virtual Private Line (EVPL), Ethernet Private Line (EPL), or Ethernet Internet Access (EIA) Schedule executed by and between Customers and Northwest Fiber, LLC. (“Ziply Fiber”). The terms of this SLA apply exclusively to the Ethernet network elements directly within Ziply Fiber’s management responsibility and control (“E- E-LINE Service”).