Managed Application Services Service Component Provider Master Services Agreement Sample Contracts
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 16th, 2017
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 16th, 2017
When used in this Agreement with initial capital letters, the terms listed in this Exhibit shall have the meanings set forth herein. In addition, common terms and acronyms are listed in Attachment 1-A.
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 12th, 2017 • Texas
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 16th, 2017
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • October 15th, 2019
Change Log CCR/CN Amendment Date Description CCR254 7/11/2017 Date revisions for One‐time and Recurring deliverables CCR340 Amendment 2 5/1/2019 Promote certain Key Measurements to Critical Service Levels Update certain SLAs to reflect "R" for Related instead of "U" for Unique.Addition of At‐Risk AmountAddition of associated Service Level Credit Percentages and Percentage of Invoice Amounts for Critical Service Levels CCRXXX 9/27/2019 *Updated Title Page to reflect name change.*Critical Service Levels ‐ Update to reflect the revised MSL and ESL per FY20 Continuous Improvement Plan effective 9/1/19; adjusted to reflect the revised MSL and ESL per FY19 Continuous Improvement Plan effective 9/1/18 ‐ 8/31/19.* Key Measurements ‐ MAS: Update to reflect the revised Cross Functional MSL and ESL per FY20 Continuous Improvement Plan effective 9/1/19; adjusted to reflect the revised Cross Functional MSL and ESL per FY19 Continuous Improvement Plan effective 9/1/18 ‐ 8/31/19.
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 12th, 2017
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • April 12th, 2017
This Exhibit sets forth the Reports that the Service Provider will provide, for all Services described in this Agreement.
Exceptions To DIR Rights With Respect To Service Provider Materials, Equipment Leases, Third Party ContractsManaged Application Services Service Component Provider Master Services Agreement • April 12th, 2017