Operating Level Agreement (Ola) Sample Contracts
OLA Research – for starters…Operating Level Agreement (Ola) • November 22nd, 2006
OLA (operating level agreement) defines the interdependent relationships among the internal support groups working to support a Service Level Agreement. The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
OPERATING LEVEL AGREEMENT (OLA) CornellAD OLA Number: Related Service Level and Operating Level Agreements: Comments: The audience for this OLA is campus IT staff in units wishing to use CornellAD for their Active Directory needs instead of running...Operating Level Agreement (Ola) • August 3rd, 2020
This agreement is made between <CUSTOMER> (“Customer”) and Cornell Information Technologies (“Service Provider”) and covers the provision and support of CornellAD, the campus enterprise Active Directory service. CornellAD is the integration of Microsoft Active Directory with Cornell’s central IT infrastructure that provides such functionality as access management, account provisioning and deprovisioning, and LDAP directory services. Active Directory is Microsoft’s implementation of standard directory and authentication services. It enables unit IT support staff to efficiently manage the computing resources on their network. CornellAD eliminates the need for the local unit to maintain the core Active Directory infrastructure themselves. Campus IT staff can focus on needs specific to their local units.