Service Description and Sla Sample Contracts

SERVICE DESCRIPTION AND SLA FOR GLOBAL CROSSING GLOBAL ETHERSPHERE™ SERVICE
Service Description and Sla • October 31st, 2011

This is the service description and service level agreement for Global Crossing Global EtherSphere Service (the “Service”), which apply to the provision of the Service in addition to the terms of any Master Services Agreement, Retail Customer Agreement or other Global Crossing master agreement (in each case a “Master Agreement”) executed by the Customer and Global Crossing. Initial capitalized terms not defined in these terms and conditions have the meanings given to them in the Master Agreement.