Service Level and Support Agreement Sample Contracts
Service Level and Support AgreementService Level and Support Agreement • November 15th, 2024 • London
This Service Level and Support Agreement (“SLSA”) is entered into by and between iplicit and Customer and is subject to the iplicit Terms of Service located at: https://www.iplicit.com/terms unless Customer has a separate written iplicit software services agreement in which case such written iplicit services agreement will govern (in either case, the “Agreement”). Capitalised terms used and not defined in this SLSA will have the meanings set forth in Agreement.
SERVICE LEVEL AND SUPPORT AGREEMENT– V2.4 MAY 2018Service Level and Support Agreement • November 4th, 2020
During the Term, the Service will be operational and available to you at least 99.8% of the time in any calendar month – The CMS O365 SLA.
SERVICE LEVEL AND SUPPORT AGREEMENTService Level and Support Agreement • February 7th, 2025
This service level and support agreement (the “SLA”) is between You and Axis and covers the service level commitment and support services for the Axis Technology. This document also incorporates the Axis General License Agreement, including the applicable Product Specific Terms (if any) (collectively the “GLA”) entered into between the parties.