Software Support Service Level Agreement Sample Contracts

Schedule A – AppTracker Software Support Service Level Agreement
Software Support Service Level Agreement • October 10th, 2020

Telephone hot-line support during the hours of 9.00am to 5.00pm on Monday to Friday. Such support shall include consultation on the operation and utilisation of the Software and error investigation; but exclude any amendments or changes to any Software code owned by a third party, unless written authorization is provided by the owner of the Software.

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