Software Support Sla Sample Contracts
Lake Geauga Computer AssociationSoftware Support Sla • November 1st, 2016
The Information Technology Center LGCA and school district mutually agree that this Service Level Agreement (SLA) documents all software support services provided by the ITC that are required by a school district. This document defines the schedule of services, performance deliverables, and the methods by which services are delivered. Both parties share responsibilities under this agreement as described below.