Achieved Service Level definition

Achieved Service Level percentage is calculated as: (a) the total number of minutes in a Contracted Month, minus (b) the total number of minutes of Downtime in a Contracted Month, divided by (c) the total number of minutes in a Contracted Month, with the resulting fraction expressed as a percentage. Example: 50 minutes total Downtime during Contracted Month = 2% Availability Credit for 99.884% Achieved Service Level 43,200 total minutes in a 30 day Contracted Month
View Source
Achieved Service Level means in respect of any Service in any measurement period, the standard of performance actually achieved by the Contractor in the provision of that Service in the measurement period in question (calculated and expressed in the same way as the Service Level for that Service is calculated and expressed in Schedule 6).
View Source
Achieved Service Level means the actual level of performance of a Service achieved by the Supplier in relation to a Service Level for a Service Period;
View Source

Examples of Achieved Service Level in a sentence

  • If any Achieved Service Level falls short of the relevant Service Level, without prejudice to any other rights the Council may have, the provisions of Condition 14 shall apply.

  • In the event that any Achieved Service Level falls short of the relevant Service Level, without prejudice to any other rights the Contracting Body may have, the provisions of clause 12 shall apply.

  • Where any Service is stated in Schedule 2 to be subject to a specific Service Level, the Contractor shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • If the Achieved Service Level does not meet the Service Level Target for a Service Measure, then Service Credits will be due from the Supplier in accordance with Sections 4-11.

  • In the event that any Achieved Service Level falls short of the relevant Service Level or KPI and such failure is not remedied in accordance with the terms of this Agreement, without prejudice to any other rights the Customer may have, the provisions of clauses 21 (Step in Rights), 23 (Termination in relation to the Services) and 31 (Dispute Resolution) shall apply.

  • Where any Service is stated in Schedule 1 to be subject to a specific Service Level, the Service Provider shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level.

  • Where any Service is stated in Error: Reference source not found (The Services) to be subject to a specific Service Level or KPI, the JVCo shall provide that Service in such a manner as will ensure that the Achieved Service Level in respect of that Service is equal to or higher than such specific Service Level or KPI.


More Definitions of Achieved Service Level

Achieved Service Level has the meaning given to it in Clause 7.1;
View Source
Achieved Service Level means the actual level of performance of a Service achieved by the Supplier in relation to a Service Level Performance Criteria for a Service Period; “Agreed Service Time” means the period during which the Supplier ensures the Services are Available to the Buyer; “Available” a Service shall be “Available” when the Buyer’s end users are able to access and use all its functions at a level that enables them to carry out their normal duties. Availability shall be construed accordingly; “Call-Off Contract Year” means a consecutive period of twelve (12) Months commencing on the Call-Off Start Date or each anniversary thereof; “Critical Service Level Failure” a) means any instance of critical service level failure specified in Annex 2 to Part B of this Schedule; “Downtime” means any period of time within the Agreed Service Time during which a Service is not Available, excluding Planned Downtime; “Imposed Carrier Downtime” means time during which the Supplier is prevented from supplying the Services due to unavailability of an underlying telecommunications service from a third- party provider on which the Services are dependent. In any instance where the Supplier claims Imposed Carrier Downtime, the Supplier must be able to provide evidence to the satisfaction of the Buyer that the interruption to the Services was in fact due in itsentirety to unavailability of the underlying service;
View Source
Achieved Service Level expressed as a percentage is calculated as: (a) Uptime, divided by (b) the total number of minutes in a Contracted Month minus Excused Downtime. As an example, the month of March (containing a total of 44,640 minutes) with an excused downtime of 3 minutes and an uptime of 44,194 minutes would be calculated as follows: (44,194 / (44,640 – 3)) x 100 = .99000 x 100 = 99%
View Source
Achieved Service Level means the service level for a service that has actually been achieved by the JVCo in accordance with clause 4.8;
View Source
Achieved Service Level means the actual level of performance of a Service achieved
View Source

Related to Achieved Service Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;