Automatic Call Distributor definition

Automatic Call Distributor or “ACD” means a module that uses skills-based routing to route incoming calls, emails, chats, and other interactions to the best available agent.
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Automatic Call Distributor or “ACD” means a device to be used in the Contact Centre, which automatically distributes incoming telephone calls based on the number dialled and a set of configurable rules;
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Examples of Automatic Call Distributor in a sentence

  • The ACD (Automatic Call Distributor) will receive all incoming calls.

  • Automatic Call Distributor (ACD) – A system that distributes incoming calls to a specific group of Agent(s).

  • He is also the system administration for our Florida call center’s Automatic Call Distributor (ACD).

  • Monitored and analyzed the performance of a 100 line WATS network on an Automatic Call Distributor.

  • Davox agrees that, during the term of this Agreement, it will not distribute an Automatic Call Distributor ("ACD").

  • ACD – Automatic Call Distributor is a device or system that distributes incoming calls to a specific group of eligible Agents.

  • CMS / BCMS: Traffic Control System for all calls received / made through the Automatic Call Distributor (DAC).

  • APPENDIX B: GLOSSARY OF ACRONYMS AND TERMS -------------------------------------------------------------------------------- A ACD Automatic Call Distributor - A service that provides status monitoring of agents in a call center and routes high volume incoming telephone calls to available agents while collecting management information on both callers and attendants.

  • The Contact Center solution shall include Automatic Call Distributor (ACD) as described in Section 27.2.3 and Interactive Voice Response (IVR) as described in Section 27.2.4.

  • Supplier will provide disaster recovery for and geographic redundancy of its Automatic Call Distributor (ACD) in accordance with AT&T standard architecture requirements.

Related to Automatic Call Distributor

  • Par Call Date means December 15, 2027.

  • Applicable Par Call Date means (i) with respect to the 2027 Notes, February 17, 2027 (the date that is one month prior to the scheduled maturity date for the 2027 Notes) and (ii) with respect to the 2032 Notes, December 17, 2031 (the date that is three months prior to the scheduled maturity date for the 2032 Notes).

  • Notice-triggering PI means the PI identified in CCC § 1798.29(e) whose 25 unauthorized access may trigger notification requirements under CCC § 1709.29. For purposes of this 26 provision, identity shall include, but not be limited to, name, identifying number, symbol, or other 27 identifying particular assigned to the individual, such as a finger or voice print, a photograph or a 28 biometric identifier. Notice-triggering PI includes PI in electronic, paper or any other medium.

  • Prepayment Distribution Trigger With respect to any Distribution Date and any Class of Subordinate Certificates (other than the Class M-1 Certificates), a test that shall be satisfied if the fraction (expressed as a percentage) equal to the sum of the Certificate Principal Balances of such Class and each Class of Subordinate Certificates with a Lower Priority than such Class immediately prior to such Distribution Date divided by the aggregate Stated Principal Balance of all of the Mortgage Loans (or related REO Properties) immediately prior to such Distribution Date is greater than or equal to the sum of the related Initial Subordinate Class Percentages of such Classes of Subordinate Certificates.

  • Automatic Route Selection or “ARS” means a service feature associated with a specific grouping of lines that provides for automatic selection of the least expensive or most appropriate transmission facility for each call based on criteria programmed into the system.