Concurrent Agent definition

Concurrent Agent means the maximum quantity of Contact Center users that are simultaneously logged in to use the Collaboration Flex Plan Contact Center software or services.
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Concurrent Agent means agents or supervisors who are simultaneously logged into the Interaction Routing system and available to take or handle customer inquiries or calls (inbound, outbound, or multi-media/web). The number of Concurrent Agents will be determined by Customer and recorded on the Order Form. Agent MRCs will be based on Concurrent Agents and not registered agents to the system.
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Concurrent Agent means the maximum quantity of Contact Center users that are simultaneously logged-in to use the Cisco Technology. “Named Agent” means a unique Contact Center user who logs in to the Cisco Technology during the measurement period described in the Documentation.
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Examples of Concurrent Agent in a sentence

  • Concurrent Agent is the maximum quantity of Contact Center users who are simultaneously logged in to use Webex Contact Center software or services.

  • The Flex Plan allows You to purchase the applicable Cisco Technology in a Concurrent Agent or Named Agent buying model during Your subscription term.

Related to Concurrent Agent

  • Payment Agent shall have the meaning set forth in Section 2.8(a).

  • Stockholders’ Representative has the meaning set forth in the Preamble.

  • Management Agent means the property management company which oversees the property management functions for the Apartment Housing and which is on-site at the Apartment Housing. The initial Management Agent shall be ▇▇▇▇▇▇▇▇ Valley Management, Inc.

  • Replacement Agent means the Fiscal Agent or, in respect of any Tranche of Notes, the Paying Agent named as such in the relevant Final Terms or Drawdown Prospectus (as the case may be);