Customer Support definition

Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
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Customer Support means assistance that we (or your Reseller) may provide or make available to you as more particularly set out in the Documentation.
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Customer Support means Software assistance that Customer receives by phone, email, chat, access to on-line information, or by similar means because Customer purchased a Service Plan.
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Examples of Customer Support in a sentence

  • In the event that a Participant has cause for dissatisfaction during their Charter, You are encouraged to contact JSX Customer Support at (▇▇▇) ▇▇▇-▇▇▇▇ or email ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ for assistance.

  • An unresolved Service Request shall be escalated to Itron management as follows: After 30 minutes: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 16 hours: Director, Global Support Services After 48 hours: Service Request.

  • We will provide support for Products (at the support level you have purchased) as described in our SS&C|Blue Prism Global Customer Support Services Terms available at ▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/agreements as revised from time to time (“Support”).

  • Customer Support Staff must be available 24x7 to work cooperatively with Itron continuously until such time restoration is achieved.

  • An unresolved Service Request shall be escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Severity Level Response Times Effort Level and Restoration Escalation Severity Level 3** Business Impact: Minor Business Impact, compromised operations.


More Definitions of Customer Support

Customer Support the Helpdesk (as set out in the Schedule) providing reasonable e-mail and telephone support;
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Customer Support shall have the meaning set forth in Section III.4.
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Customer Support means assistance Sage or your Reseller (as the case may be) provides or makes available to you on-line or by phone, email, chat or other means in accordance with the relevant Documentation provided by the Sage entity from which you purchased your Subscription.
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Customer Support means Cayman National’s Customer Support (for Online Banking and for other Cayman National services) offered by phone, internet, email, in person, or other means.
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Customer Support means, subject to Section 8, Software assistance you receive by phone, email, chat, access to on-line information, or by similar means because you purchased support, or which you have acquired with the purchase of a Subscription License that includes support.
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Customer Support means our customer support team which you can contact for free from your phone service
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Customer Support means our customer support team which can be contacted via the methods set out on our website.
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