Support Team Clause Samples

The Support Team clause defines the responsibilities and structure of the group designated to provide assistance and technical support under the agreement. Typically, this clause outlines the composition of the support team, their availability, and the types of support services they are expected to deliver, such as troubleshooting, maintenance, or user guidance. By clearly establishing who is responsible for support and the scope of their duties, this clause ensures that both parties have a shared understanding of how support will be provided, reducing confusion and setting expectations for service levels.
Support Team. 5.1 Following the Technology go-live date, the Service provider shall provide the Customer with assistance from its team of support consultants. The support consultants shall have the following roles and responsibilities: ● Assisting the Customer and supplier users with queries from 08:30 to 17:00 Monday to Friday (excluding standard UK Bank Holidays). ● Monitoring the end-to-end process of the Technology and providing administrative assistance to the Customer and suppliers where necessary to overcome issues.
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Support Team. The Contractor will create a dedicated support team which will deliver training and technical assistance to Connecticut child care businesses, also referred to interchangeably as “providers,” including but not limited to licensed family child care centers (DCFH), group homes (DCGH), and centers (DCCC), and potentially license exempt state funded programs as directed by the OEC, to support these businesses in creating and maintaining viable business models. The dedicated support team will include staff with documented expertise in strategy, finance, bookkeeping, and marketing.
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Support Team. The proposed Support Team Members should be a graduate or post-graduate with atleast 5 years of experience of working on respective specialised fields. The Project Associates will support the respective team leads in carrying out necessary tasks. The Bidders should suggest adequate number of support team members to ensure quality deliverables in stipulated time.
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Support Team. Geoplan’s Support Team is available to customers who purchase Geoplan products that incorporate annual maintenance and support. Support is available Monday to Friday, 9.00am to 5.00pm GMT (excluding Bank Holidays). The Support team can be contacted by email or telephone, Online help and technical information can be obtained from our web site.  Telephone: +▇▇ (▇)▇▇▇▇ ▇▇▇▇▇▇  Email: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇  Geoplan Website: ▇▇▇.▇▇▇▇▇▇▇.▇▇▇ provides information about Geoplan and details of our products; FAQ’s, demos, newsletters, postcode release information, and downloads. Geoplan provides a support service that enables our customers to obtain technical assistance, by phone or email. Our support team are experienced users of our software, who are able to provide advice related to the installation or operation of our software and data products that will enable the customer to swiftly overcome most problems and therefore minimise downtime. The support team’s extensive knowledge and experience is supplemented by the Geoplan consultancy team that includes technical specialist and development personnel. The analysts can also advise on the training and consultancy services offered by Geoplan, should this be the most appropriate way to provide the level of assistance required. Geoplan will provide the following software and data support services:  A telephone/online helpdesk for general user enquiries.  Support and advice in the resolution of analysis approaches using the software or data provided.  In dialogue with the customer, we can deliver on site meetings or calls, on a case by case basis.  Supply of all relevant software and data updates (excluding upgrades) released in a given support year.  Information and advice on forthcoming New Releases of the Software and data.  Product registration and response code support.  Product installation / deployment support.  Product fault diagnosis and rectification.  Product replacement – where original CD supply has been lost or damaged we can provide a re-supply of the software as a digital download. Alternatively, we can re-supply the CD, though this service is subject to a minimum charge of £50.00 (Plus VAT and Carriage). This applies to Geoplan’s own standard software and data products. Replacement of customer specific or third party solutions will be reviewed on a case-by-case basis. Geoplan shall respond to all Faults as soon as possible during the hours specified in the Section 7 of this document and shall...
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Support Team. PVI will assign an exclusive account team to Carrier and its affiliates for the implementation of the Services. Included will be sales and service application training, technical training, customer service training and provisioning training. Training will be provided as needed at no charge to Carrier. Each functional area will be assigned defined tasks and work hand in hand with assigned Carrier technical personnel.
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Related to Support Team

  • Project Team County’s Designated Representative for purposes of this Agreement is as follows: County shall have the right, from time to time, to change the County’s Designated Representative by giving A/E written notice thereof. With respect to any action, decision, or determination which is to be taken or made by County under this Agreement, the County’s Designated Representative may take such action or make such decision or determination or shall notify A/E in writing of an individual responsible for, and capable of, taking such action, decision, or determination, and shall forward any communications and documentation to such individual for response or action. Actions, decisions or determinations by County’s Designated Representative on behalf of County shall be done in his or her reasonable business judgment unless express standards or parameters therefor are included in this Agreement, in which case, actions taken by County’s Designated Representative shall be in accordance with such express standards or parameters. Any consent, approval, decision, or determination hereunder by County’s Designated Representative shall be binding on County; provided, however, County’s Designated Representative shall not have any right to modify, amend, or terminate this Agreement or executed Supplemental Agreement. County’s Designated Representative shall not have any authority to execute a Supplemental Agreement unless otherwise granted such authority by the Williamson County Commissioners Court. A/E shall have the right, from time to time, to change A/E’s Designated Representative by giving County written notice thereof. With respect to any action, decision, or determination which is to be taken or made by A/E under this Agreement, A/E’s Designated Representative may take such action or make such decision or determination, or shall notify County in writing of an individual responsible for and capable of taking such action, decision, or determination and shall forward any communications and documentation to such individual for response or action. Actions, decisions, or determinations by A/E’s Designated Representative on behalf of A/E shall be done in his or her reasonable business judgment unless express standards or parameters therefor are included in this Agreement, in which case, actions taken by A/E’s Designated Representative shall be in accordance with such express standards or parameters. Any consent, approval, decision, or determination hereunder by A/E’s Designated Representative shall be binding on A/E. A/E’s Designated Representative shall have the right to modify, amend, and execute Supplemental Agreements on behalf of A/E.

  • Training Committee The parties to this Agreement may form a Training Committee. The Training Committee will be constituted by equal numbers of Employer nominees and ETU employee representatives and have a charter which clearly states its role and responsibilities. It shall monitor the clauses of this Agreement which relate to training and ensure all employees have equal access to training.

  • Management Team Subject to any approval or consulting rights of the --------------- Joint Operations Committee, Manager shall engage or designate one or more individuals experienced in dental group management and direction, including, but not limited to, an administrator, who will be responsible for the overall administration of the Practice including day-to-day operations and strategic development activities.

  • Steering Committee a. The Parties agree that VTA’s existing Diridon Station Joint Policy Advisory Board shall be restructured into the Diridon Station Steering Committee (Steering Committee). b. The Steering Committee shall advance the Project and manage the Parties’ collective efforts to implement the terms of the Agreement. The Steering Committee shall work on the scope and budget; prepare progress reports; select station design alternatives; decide on a recommendation for a long-term governance structure; and draft plans for community outreach, funding, and advocacy. c. The Steering Committee shall have eight appointed members: two appointed by ▇▇▇▇▇▇▇▇; two appointed by San ▇▇▇▇; two appointed by VTA; one appointed by MTC; and one appointed by CHSRA. The Steering Committee shall have two additional members serving ex- officio: an official from ▇▇▇▇ and ▇▇▇ ▇▇▇▇▇▇▇, ▇▇. d. The Steering Committee shall have a Chair and Vice Chair. These positions shall rotate every calendar year between Caltrain, San ▇▇▇▇, and VTA. The Chair and Vice Chair shall not be held by members from the same Party, unless there is unanimous agreement between Caltrain, San ▇▇▇▇, and VTA. Caltrain, San ▇▇▇▇, and VTA shall not be left out of the rotation of these offices, unless the Party chooses otherwise. e. The Steering Committee shall not supersede the authority of each Party. As required by law or the Agreement or as requested by a Party, the Steering Committee shall secure from the appropriate Parties approval for its actions. Actions by the Steering Committee not subject to requested or required approval by the Parties shall be deemed final. f. Steering Committee meetings shall be public and held quarterly. Members of the Steering Committee are expected to attend all meetings, with the exception of one excused absence per calendar year. The Steering Committee may call for additional meetings. g. The Steering Committee shall be administered by VTA staff.