Initial Response definition

Initial Response means the first contact by a Support Representative after the incident has been logged and a ticket generated. This may include an automated email response depending on when the incident is first communicated.

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Initial Response means the initial response of Western Power to an applicant under clause 19.1 in relation to a connection application.

Initial Response has the meaning ascribed to it in Section 5.2 of this Agreement;

Examples of Initial Response in a sentence

Software Maintenance via Red Hat Portal via Red Hat Portal via Red Hat Portal Response Guidelines N/A Initial and Ongoing Response Initial Response Ongoing Response Severity 1 (Urgent): A problem that severely impacts your use of the Software in a production environment (such as the loss of production data or production systems not functioning).
After the Initial Response, Red Hat will provide status updates on the issue until (i) the issue is resolved; (ii) the issue is downgraded to a lower Severity Level (in which case status updates will be provided in accordance with the update guidelines applicable the new Severity Level); or (iii) the parties agree on an alternative update schedule.
Support Hours and Initial Response Times‌ WashU IT has established the following general support hours and initial response times to meet customer support and service request needs.
Response Guidelines N/A Initial and Ongoing Response Initial Response Ongoing Response Severity 1 (Urgent): A problem that severely impacts your use of the Software in a production environment (such as the loss of production data or production systems not functioning).
The provisions of 18 AAC 75.310 (Scope and Duration of Initial Response Actions) and other reporting requirements of 18 AAC 75.300 – 18 AAC 75.396 also apply.

More Definitions of Initial Response

Initial Response means (i) an acknowledgement of receipt a Support Request; and (ii) (if necessary) a request for additional information i.e. additional logs, version information, business impact etc.;

Initial Response means the time from when a Support Request is logged to when Maintel technical personnel response is allocated to the Incident or it is determined that an on-site response is required excluding any Third Party Influences, provided always such hours are within Supported Hours.

Initial Response. As defined in Section 2.3.

Initial Response means a written or electronic response from BetterUp to Company or User regarding a reported or discovered Error acknowledging receipt and priority assignment. An automated response is not considered an initial response.

Initial Response means the period of time beginning when Service Ticket is opened by the Service Desk and ending when Node4 provides an email or telephone response to the designated Customer contact;

Initial Response means to notify the Client of the commencement work on an Incident and to identify the course of action to be taken, but not necessarily the action itself

Initial Response means when a ticket is opened and acknowledged by ANYLINE staff in a non-automated way

Filter & Search

Related Definitions