Priority Level 2 definition

Priority Level 2 means Incidents where relevant parts or functionalities of Circuit, such as the search function, storage access, content sharing, etc., as they are described in the Agreement and in particular in the Product and Service Description (PSD) are not available.
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Priority Level 2. A problem that causes Outage of one ▇▇▇▇▇▇▇▇ T-1 or degrades performance of multiple ▇▇▇▇▇▇▇▇ T-1s.
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Priority Level 2 means an Incident that significantly impacts mission critical business operations or has moderate visibility to external customers. These incidents are characterized by the following attributes:
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Examples of Priority Level 2 in a sentence

  • Tyler shall provide an initial response to Priority Level 2 incidents within four (4) business hours of receipt of the incident.

  • Failure to deliver the Solution Data extraction as required more frequently than specified by extract option table below shall be deemed at a minimum a Priority Level 2 Deficiency.

  • All System Performance Deficiencies shall be deemed at a minimum Priority Level 2 for the purpose of the correction of Deficiencies and other County remedies.

  • Priority Level Characteristics of Support Incident Resolution Targets* 3 Medium Priority Level 1 incident with an existing circumvention procedure, or a Priority Level 2 incident that affects only one user or for which there is an existing circumvention procedure.

  • A High Priority Level 2 issue is an impairment that is circumvent-able; impact on production is measurable; work-around exists but is not viable for long-term.

  • Priority Level 2 Wild ▇▇▇▇▇ ▇▇▇▇▇ Only patches occur in 238 subwatersheds; 152 of these subwatersheds are in Pennsylvania, 44 are in New York, 22 are in Virginia, 14 are in Maryland, and 6 are in West Virginia (Table 5 and Appendix Table IV).

  • R, A C, I Identify the root cause of Priority Level 2, 3 and 4 Incidents at the Customer’s request.

  • This proposal assumes Priority Level 1 work as base services and provides for some Priority Level 2 work as identified by the County.

  • Within 24 hours Priority Level 2 A Deficiency that prevents an element of the System or Service from processing or meeting the Specifications and no workaround acceptable to the State is available to correct the Deficiency.

  • Supplier shall perform all root cause analysis activities associated with and necessary to diagnosing and analyzing the root cause of Priority Level 1 or Priority Level 2 Incidents, Problem, and/or trends, and as requested by the County for Priority ▇▇▇▇▇ ▇ and Priority Level 4 Incidents, Problems, and/or trends, and recommending and taking corrective measures to prevent the reoccurrence of such Incidents, Problems, and/or trends (“RCA Services”).


More Definitions of Priority Level 2

Priority Level 2. The Contractor shall resolve any Priority Level 2 problem, implement a workaround that will return CIVLS to a full production status or reduce the problem’s severity to that of a Priority Level 3 problem within four (4) hours of the Contractor’s receipt of notification of the failure. If the permanent solution of the problem requires software or hardware corrections, The Contractor shall provide the permanent solution of the application affected within four (4) Days of its initial receipt of notification of the failure.
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Priority Level 2 or “P2” shall have the meaning set forth in Exhibit H (Service Level Requirements). 286. PRIORITY LEVEL 3‌
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Priority Level 2 means an Incident that significantly impacts or has the potential to significantly impact mission critical business operations or has moderate visibility to external customers - as defined in the State’s Service record or as determined by the Command center. Incidents characterized by the following attributes: (a) Does not render a CI such as a System, Service, Software, Equipment, network component or facility un-Available or substantially un-Available, but a function or functions are: • Not Available • Substantially Available or functioning as they should, in each case prohibiting the execution of productive work (b) Affect either a group or groups of people, or a single individual performing a critical business function. Ex: Unable to access payment pages, Unable to access multiple cases in Siebel, Federal Hub/Remote ID Proofing down, unable to access OBIEE, Delayed notices impacting Legal deadlines, Incidents having Labor intensive workarounds and inefficient for Client, Unable to support Appeal issue with multiple customers due to system issues, Duplicate Payment or invoice processing Priority Level 3 means an Incident that impacts a non-critical system or component of a Managed Application for a limited number of Users, or that impacts the ability of one or a limited number of Users to perform their primary function. Ex. Missing Payments in Payment history screen but available in the attachment, Verbiage change to portal due to Legislative/Legal compliance/deadlines, Provisioning Issue related to multiple requests
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Priority Level 2 or “P2” means an Incident where, notwithstanding proper installation and use of the Ivanti product(s), there is an Error in a major program function causing significant impact to the Ivanti product(s) such that the Ivanti product(s) is difficult but not impossible to use.
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Priority Level 2 severe loss of service of the Installed Software however, operation can continue in a restricted fashion. The Service Provider will (i) acknowledge within 2 hours from the time that the call was logged with the Service Provider and (ii) remedy the relevant defects and/or provide a workaround therefor within 3 days.
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Related to Priority Level 2

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • Pricing Level IV means any time when (i) no Event of Default has occurred and is continuing, (ii) the Senior Debt Rating is BBB- or higher by S&P or Baa3 or higher by Moody’s and (iii) Pricing Levels I, II and III do not apply.

  • Pricing Level I shall exist on an Adjustment Date if the Consolidated Leverage Ratio for the relevant period is greater than or equal to 3.50 to 1.00.

  • Pricing Level V any time when (i) the senior unsecured long term debt rating of the Borrower by (x) S&P is BBB‑ or higher or (y) ▇▇▇▇▇’▇ is Baa3 or higher and (ii) none of Pricing Level I, Pricing Level II, Pricing Level III or Pricing Level IV applies.