Priority Level 3 definition
Examples of Priority Level 3 in a sentence
Any support requests received by AU from CLIENT via email or via the portal shall be considered a Priority Level 3 or Priority Level 4, as determined by AU in its sole and absolute discretion.
Priority Level 3 A business process is affected in such a way that certain functions are unavailable to Authorized Users or a System and/or Service is degraded.
Supplier shall perform all root cause analysis activities associated with and necessary to diagnosing and analyzing the root cause of Priority Level 1 or Priority Level 2 Incidents, Problem, and/or trends, and as requested by the County for Priority Level 3 and Priority Level 4 Incidents, Problems, and/or trends, and recommending and taking corrective measures to prevent the reoccurrence of such Incidents, Problems, and/or trends (“RCA Services”).
GTT shall prioritise all Tickets based on its reasonable assessment of the impact a reported Incident has on the Service into one of four Priority Levels: Priority Level 1 (Critical), Priority Level 2 (Major), Priority Level 3 (Minor), or Priority Level 4 (Requests) (each a “Priority Level” or, together, the “Priority Levels”).
The Condition Assessment prepared as part of the HSR in 2023 includes a number of recommendations, prioritized by Priority Level 1-3 based on their severity and need for immediate attention (active or dynamic deterioration, Priority Level 1), future attention (stabilized or static deterioration, Priority Level 2), or potential future attention (aesthetic and enhancements, Priority Level 3), and these are the basis for the scope of work.
The periods listed for Priority Level 3 problems in the table above specify the time after which an end user can invoke an escalation and for subsequent escalations.
Examples: Major data/database or application problem (e.g., order processing, warehouse, point of sale, fuel, loyalty, pharmacy) Unacceptable responses for an application affecting multiple users Priority Level 3 — Medium Moderate Business Impact A business process is affected in such a way that certain functions are unavailable to end users or a system and/or service is degraded.
For Priority Level 3 cases, NetApp will schedule a remedial action during a maintenance window as mutually agreed with Customer, and for Priority Level 4 cases, GSC will address on first available basis.
Priority Level 3 Incident - Normal day-to-day agency business (C-3).
Related to loss of primary service at one or more sites Target Response Time 4 hour from receipt of complaint Target Restoration Time Within 12 hours Notifications & Updates Every 4 hours Priority Level 3 Fault - This is a minor fault with intermittent loss of service, and is related to connectivity issues.