Access and Support Clause Samples

The Access and Support clause defines the obligations of one party to provide the other with necessary access to systems, premises, personnel, or information required for the performance of contractual duties. In practice, this may involve granting login credentials, arranging site visits, or making staff available to answer questions and resolve issues. The core function of this clause is to ensure that the receiving party has the resources and cooperation needed to fulfill their responsibilities efficiently, thereby preventing delays or obstacles in the execution of the agreement.
Access and Support. Subscriber is responsible for making all arrangements necessary for internet access and any charges associated with such access. Sparta shall have no obligation to provide more than commercially reasonable support or maintenance for the Sparta Products, and, in no event, efforts greater than required pursuant to the Subscription Support Policy. Except as expressly specified elsewhere in this Agreement, Subscriber is responsible for obtaining and maintaining all computer hardware, software and communications equipment needed to access and to use the Sparta Products, including maintaining an operational and licensed TrackWise Instance local to Subscriber.
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Access and Support. Subscriber is responsible for making all arrangements necessary for internet access for use of Stratas Quality Management and any charges associated with such internet access. Sparta shall have no obligation to provide more than commercially reasonable support or maintenance for Stratas Quality Management, and, in no event, efforts greater than those required pursuant to the Subscription Care Support Policy. Except as expressly specified elsewhere in the Agreement, Subscriber is responsible for obtaining and maintaining all computer hardware, software and communications equipment needed to access and use Stratas Quality Management and, as applicable, Consulting Services and Subscription Care Support Services.
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Access and Support. (a) Buyer shall have access, during normal business hours and subject to conventional safety precautions to facilities of Seller for the purposes of the grant of license under Section 16.01 and 16.03 hereunder. (b) Buyer shall be entitled to possession of Deliverable Items containing Intellectual Property and Shell Intellectual Property which are located at the Refinery or Chemical Complex without cost to Buyer. Deliverable Items not located at the Refinery consisting of design manuals, blueprints, operating manuals, engineering studies and object codes which were developed specifically and exclusively for Use at the Refinery or Chemical Complex shall be delivered to Buyer at Seller’s expense at the written request of Buyer. Deliverable Items not located at the Refinery or Chemical Complex that were not developed specifically or exclusively for Use at the Refinery or Chemical Complex will be made available pursuant to Section 16.09(a) and provided to Buyer, at the written request of Buyer, at Buyer’s cost.
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Access and Support. Amdocs' responsibilities with respect to mobile access and support include the following: [**]
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Access and Support. (a) Buyer shall have access, during normal business hours and ,subject to conventional safety precautions, to facilities of Seller for the purposes of the grant of license under Section 16.01
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Access and Support. To access the Talend Cloud Services, You will be assigned a unique user name and password. The Talend Cloud Services may be accessed by no more than the total number of End Users specified in the Subscription Key Email. You are responsible for identifying and authenticating all End Users, for approving access by such End Users to the Talend Cloud Services, for controlling against unauthorized access by such End Users, and for maintaining the confidentiality of user names, passwords and account information. Talend is not liable for any harm caused by Your End Users, including individuals who were not authorized to have access to the Talend Cloud Services. You are responsible for all activities that occur under your and your End Users’ passwords or accounts or as a result of your or your End Users’ access to the Talend Cloud Services. You agree to make every reasonable effort to prevent unauthorized third parties from accessing the Talend Cloud Services during your Trial Period. During the Trial Period, Talend shall not provide any technical support, phone support, or updates for the Talend Cloud Services and/or the Talend Software.
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Access and Support 
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Related to Access and Support

  • Access and Use Grantee agrees to license or otherwise make available to MassCEC in perpetuity, without charge, ▇▇▇▇▇▇▇’s interest in and copyright (if any) to all non-confidential materials prepared and produced in relation to the Project, including, without limitation, all plans, specifications, and analyses developed in connection with the Project and specified as being for MassCEC’s use and public dissemination; provided, however, that any and all inventions that are conceived or first reduced to use during the course of the Project shall be the sole property of Grantee (except that if jointly invented, title shall flow in accordance with United States patent law), and any licensing requests for such inventions shall be subject to good faith negotiations between the Parties. Grantee represents and warrants that Deliverables will not infringe on any copyright, right of privacy, or personal or proprietary rights of others.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing ▇▇▇▇▇ ▇ and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for ▇▇▇▇▇ ▇ support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion. 2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed. 3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personnel to provide service and support to customers outside of the United States.

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.