Common use of Additional Support and Customization Clause in Contracts

Additional Support and Customization. Any additional support and maintenance services (that is, support not related to any Defects) may be provided in annual increments and shall require additional payments (the "Additional Support"). At Customer request, the Company may also offer interactive features that allow Customer to submit new specific customization features to the Software ("Customization"). Any such Additional Support or Customization shall be provided at the request of the Customer, subject to availability by Company. The Customer shall pay Company for such Additional Support and Customization in accordance with Company's price list in effect from time to time, unless otherwise agreed upon in a Statement of Work to be entered into by the Company and Customer (the "SOW"). The use of the products of any such Additional Support and Customization (the "Service Products") shall be, governed by these Terms and Conditions. For clarification purposes, any such Service Products shall not be deemed work made for hire― (within the meaning of 17 United States Code or otherwise) and the Company shall retain, at all times, the exclusive title to and ownership of any copy of the Service Products licensed under this Agreement.

Appears in 2 contracts

Sources: Software License Agreement, Software License Agreement