Answering Calls Clause Samples

The 'Answering Calls' clause sets out the obligations and expectations regarding how and when telephone calls must be answered within a business or service context. Typically, it specifies the maximum number of rings or the time frame within which calls should be picked up, and may designate responsible personnel or departments. This clause ensures prompt and consistent communication with clients or stakeholders, helping to maintain professionalism and customer satisfaction by minimizing missed or delayed responses.
Answering Calls. During normal business hours and under normal operating conditions, a customer service representative employed by the Contractor shall answer the telephone access line. Ninety percent (90%) of the calls made to the customer service center shall be answered within thirty (30) seconds. The thirty (30) second maximum includes wait time or time spent ‘holding’ for a customer service representative.
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Answering Calls. (a) This clause 9.1 applies except to the extent that it would require a party to take an action in contravention of Division 3 (“Information requirements”) or Division 4 (“Shared customer enquiries and complaints) of Part 5 of the National Energy Retail Rules once that part commences operation in Victoria. This clause 9.1 does not apply to the User to the extent it is acquiring Distribution Services from the Service Provider as an End-User. (b) Subject to clauses 9.1(d) and 9.1(k), if a Customer contacts the User by telephone about a Class A Inquiry or Class B Inquiry in the Service Provider’s Distribution Area, the User must: (1) transfer the Customer’s telephone call to the Service Provider’s Gas Leaks and Emergencies Number; and (2) prior to transferring the Customer’s telephone call to the Service Provider, advise the Customer of the Service Provider’s Gas Leaks and Emergencies Number. (c) The User must not handle, deal with or advise on a Customer’s enquiry regarding a Class A Inquiry or Class B Inquiry other than to the extent that it is permitted to provide information to the Customer in the circumstances described in clause 9.1(d). (d) If the User: (1) is informed by the Customer that the Customer has been unable to contact the Service Provider’s Gas Leaks and Emergencies Number; or (2) believes on reasonable grounds that the Service Provider’s Gas Leaks and Emergencies Number is not properly functioning; or (3) is informed by the Customer that the Customer declines to contact or (where appropriate) be transferred to the Service Provider, then the User may provide the Customer with the information regarding that Class A Inquiry or Class B Inquiry that has been provided to the User by the Service Provider in accordance with relevant Regulatory Instruments. The User must not provide any other information regarding the Class A Inquiry or Class B Inquiry to the Customer. (e) The Service Provider will provide to the User a contact telephone number which the User must publish on its Customers’ accounts as the “Gas Leaks and Emergencies Number”. Until otherwise notified, the Service Provider advises the User that the Gas Leaks and Emergencies Number is: 132 691. (f) The User must not call the Gas Leaks and Emergency Number or transfer a telephone call to the Gas Leaks and Emergency Number unless the User reasonably considers that the subject of the call comprises a Class A Inquiry or Class B Inquiry. (g) The User acknowledges and agrees that in accordanc...
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Answering Calls. During normal business hours and under normal operating conditions, an automated voice prompt or customer service representative employed by the Contractor shall answer the telephone access line. Unless the circumstances or the nature of complaints otherwise warrants a longer time period, ninety percent (90%) of the calls made to the customer service center shall be answered within forty-five (45) seconds. The forty-five
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Answering Calls. During normal business hours and under normal operating conditions a customer service representative shall answer the telephone access line. Except during unusually heavy call periods due to pick-up delays caused by weather, traffic accidents or other events beyond the CONTRACTORS's control, ninety percent (90%) of the calls made to the customer service center shall be answered within forty-five (45) seconds. The forty-five (45) second standard includes wait time or time spent "holding" for a customer service representative. The CONTRACTOR shall notify the VILLAGE when the unusual call period occurs.
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Related to Answering Calls

  • Interview Expenses An in-service applicant for a posted position who is not on leave of absence without pay and who has been called for a panel interview shall be granted leave of absence with base pay and shall have their authorized expenses paid. An employee granted leave under this section shall notify their supervisor as soon as they are notified of their requirement to appear for an interview.

  • Responding to the Contractor’s requests for information that are not prepared in accordance with the Contract Documents or where such information is available to the Contractor from a careful study and comparison of the Contract Documents, field conditions, other Owner-provided information, Contractor-prepared coordination drawings, or prior Project correspondence or documentation;

  • TRUNK FORECASTING 57.1. CLEC shall provide forecasts for traffic utilization over trunk groups. Orders for trunks that exceed forecasted quantities for forecasted locations will be accommodated as facilities and/or equipment are available. Sprint shall make all reasonable efforts and cooperate in good faith to develop alternative solutions to accommodate orders when facilities are not available. Company forecast information must be provided by CLEC to Sprint twice a year. The initial trunk forecast meeting should take place soon after the first implementation meeting. A forecast should be provided at or prior to the first implementation meeting. The semi-annual forecasts shall project trunk gain/loss on a monthly basis for the forecast period, and shall include: 57.1.1. Semi-annual forecasted trunk quantities (which include baseline data that reflect actual Tandem and end office Local Interconnection and meet point trunks and Tandem-subtending Local Interconnection end office equivalent trunk requirements) for no more than two years (current plus one year); 57.1.2. The use of Common Language Location Identifier (CLLI-MSG), which are described in Telcordia documents BR ▇▇▇-▇▇▇-▇▇▇ and BR ▇▇▇-▇▇▇-▇▇▇; 57.1.3. Description of major network projects that affect the other Party will be provided in the semi-annual forecasts. Major network projects include but are not limited to trunking or network rearrangements, shifts in anticipated traffic patterns, or other activities by CLEC that are reflected by a significant increase or decrease in trunking demand for the following forecasting period. 57.1.4. Parties shall meet to review and reconcile the forecasts if forecasts vary significantly.

  • Response to Objections Each Party retains the right to respond to any objection raised by a Participating Class Member, including the right to file responsive documents in Court no later than five court days prior to the Final Approval Hearing, or as otherwise ordered or accepted by the Court.

  • PRODUCT DELIVERY Delivery must be made as ordered to the address specified on the Purchase Order and in accordance with the terms of the Contract. Delivery shall be made within thirty calendar days after receipt of a Purchase Order by the Contractor, unless otherwise agreed to by the Authorized User and the Contractor. The decision of the Commissioner as to compliance with delivery terms shall be final. The burden of proof for delay in receipt of a Purchase Order shall rest with the Contractor. In all instances of a potential or actual delay in delivery, the Contractor shall immediately notify the Commissioner and the Authorized User, and confirm in writing the explanation of the delay, and take appropriate action to avoid any subsequent late deliveries. Any extension of time for delivery must be requested in writing by the Contractor and approved in writing by the Authorized User. Failure to meet such delivery time schedule may be grounds for cancellation of the order or, in the Commissioner’s discretion, the Contract.