Application Availability SLA Conditions Sample Clauses

Application Availability SLA Conditions. The Customer agrees to the following conditions related to the application availability SLA. If any of these conditions are not met then the application availability SLA is suspended and no credits will be payable for the month in which conditions are breached or any succeeding month until the conditions are met to the Company’s reasonable satisfaction. Customer is responsible for all costs associated with maintaining these SLA conditions. The application SLA conditions are:  Customer is subscribed to Global SLA Monitoring for each Application. o A Synthetic Transaction approved by both parties is in place for each Appliction.  The solution architecture for each Appliction has no single points of failure as approved by the Company  Infrastructure storage, compute, network capacity on production systems maintained at < 80% of utilization as measured during the course of normal usage over the trailing 90 days.  Customer’s application is running on OS or supporting software services no more than one major release out of date and is patched for known critical vulnerabilities  Regular maintenance windows are scheduled for the Application(s)
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Related to Application Availability SLA Conditions

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.