APPLICATION HOSTING SERVICE LEVELS. The company sees these Service Level Agreements (SLA's) as indispensable to providing great service and a sound relationship between us and our Customers. 1. Normal business hours are [9:00 am] to [5:00 pm] [Monday through Friday] UK time 2. After-hours and emergency service is available at an hourly rate premium for Customers. (Contact The company for specific details) The company Service Responsibilities to Customers with Support Agreements for Managed Hosting Services and Application Support Services:
Appears in 1 contract
Sources: Service Agreement
APPLICATION HOSTING SERVICE LEVELS. The company sees these Service Level Agreements (SLA's) as indispensable to providing great service and a sound relationship between us and our Customers.
1. Normal business hours are [9:00 am] to [5:00 pm] [Monday through Friday] UK Nigerian time
2. After-hours and emergency service is available at an hourly rate premium for Customers. (Contact The company for specific details) The company Service Responsibilities to Customers with Support Agreements for Managed Hosting Services and Application Support Services:
Appears in 1 contract
Sources: Service Agreement