Ticket System Sample Clauses

The Ticket System clause establishes a formal process for submitting, tracking, and resolving issues, requests, or incidents related to the agreement. Typically, it requires parties to use a designated online platform or helpdesk to log tickets, assign priorities, and monitor progress until resolution. This clause ensures that all concerns are documented and addressed systematically, promoting accountability and efficient communication between parties.
POPULAR SAMPLE Copied 4 times
Ticket System. The company will provide and maintain an electronic system (Ticket System) enabling the Customer to raise reports. The Ticket System can be accessed through the company's customer portal at ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or via email at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ . Customer Contacts will be issued with a secure user login id and password. Once a ticket is created an email will be sent to our technical team immediately and you the customer will also receive an acknowledgement email. Also, an email will be sent to you as the ticket is updated till completion. The response time will be agreed with you and defined in your Service Level Agreement (SLA). Our standard response times are:. • Severity 1: Business Halted e.g. system crash [Up to 2 hours] • Severity 2: Business Impacted e.g. system available but missing key functionality [Up to 4 hours] • Severity 3: Non‐Critical/Minimal Business Impact e.g. error message with workaround, missing data [Within 1 business day] • Severity 4: Service / Enhancement Requested e.g. How To questions, data assistance requests [Within 2 business days]
View SourceView Similar (2)
Ticket System. Normal comments or suggestions for system upgrades are made and logged online via the Performance Management System by the Licensee’s system administrator(s).
View SourceView Similar (2)
Ticket System. ‌ The reason for using a ticket system is to maintain an overview of all cases over time during the agreement period. Customer seeks the following characteristic and functions for the ticket system: • Flexible and user-friendly • Send and receive email to create and update issues • Send email on all status changes of an issue • Web User Interface o Full case handling of issues o List of all issues with status • Single Sign-On Login via Azure AD The Supplier shall describe their ticket system available for this Agreement in Appendix 2. How the ticket system is to be used shall be part of the collaboration plan, described in Appendix 5.
View Source
Ticket System. Ximbo operates a ticket system to handle technical inquiries and it is handled by our global support team 24 hours around the clock. Customers can submit inquiries at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ and expect response within guaranteed response time.
View Source

Related to Ticket System

  • System Except as otherwise provided herein, the Trustee shall not be accountable for the use or application by the Company or the Master Servicer of any of the Certificates or of the proceeds of such Certificates, or for the use or application of any funds paid to the Company or the Master Servicer in respect of the Mortgage Loans or deposited in or withdrawn from the Custodial Account or the Certificate Account by the Company or the Master Servicer.

  • Bulletin Boards The Employer shall provide bulletin board facilities for the exclusive use of the Union, the sites to be determined by mutual agreement. The use of such bulletin board facilities shall be restricted to the business affairs of the Union.

  • Bulletin Board The Employer shall provide a bulletin board which shall be placed so that all employees will have access to it and upon which the Union shall have the right to post notices of regular meetings, special meetings, seminars or Union activities.

  • DIRECT MARKETING Prior to the introduction of any new product or service which Competitive Supplier may wish to make available to Participating Consumers or other Eligible Consumers located within the Town, Competitive Supplier agrees to (i) give the Town written notice of such new product or service and (ii) subject to the entry into reasonable confidentiality terms to the extent permitted by law and mutually acceptable to the Parties, discuss with the Town the possible inclusion of such new product or service in this aggregation program. The Parties agree to negotiate in good faith the terms, conditions, and prices for such products and services which the Parties agree should be included in a Town aggregation program. Competitive Supplier also agrees not to engage in any direct marketing to any Participating Consumer that relies upon Competitive Supplier’s unique knowledge of, or access to, Participating Consumers gained as a result of this ESA. For the purposes of this provision, “direct marketing” shall include any telephone call, mailing, electronic mail, or other contact between the Competitive Supplier and the Consumer. Broad-based programs of the Competitive Supplier that do not rely on unique knowledge or access gained through this ESA will not constitute such “direct marketing.”

  • Secondary Market Lender may sell, transfer and deliver the Note and assign the Loan Agreement, the Security Instrument, this Assignment and the other Loan Documents to one or more investors in the secondary mortgage market (“Investors”). In connection with such sale, Lender may retain or assign responsibility for servicing the Loan, including the Note, the Loan Agreement, the Security Instrument, this Assignment and the other Loan Documents, or may delegate some or all of such responsibility and/or obligations to a servicer including any subservicer or master servicer, on behalf of the Investors. All references to Lender in this Assignment will refer to and include any such servicer to the extent applicable.