Availability and Continuity Clause Samples

Availability and Continuity a) Botany IT’s objective is to provide access to the Web Hosting Service 24 hours per day, every day of the year, excepting necessary planned interruptions for the service, upgrades, reconfiguration or unplanned interruptions. Botany IT will minimize the number and duration of these interruptions. Botany IT will attempt to coordinate with all affected customer to schedule the planned interruptions for times that are least disruptive to the customers. b) For standard support issues, the Botany IT commits to a normal first response time of 1 business day during normal office hours. For support issues deemed critical by Botany IT and customer, Botany IT commits to a maximum first response time of 120 minutes; all other issues will be handled on the next workday. c) Both Botany IT and customer agree to a planned regular maintenance window every first Sunday in each month from 7:00 pm to 11:00 pm as needed to allow scheduling of regular maintenance changes, patches, upgrades, etc. Both parties must be notified with any such maintenance changes and their planned change schedule d) This SLA applies primarily to the specific system described; in the event of service interruption due to other causes, Botany IT commits to realise the resumption of customer’s service and support as soon as is reasonably possible.
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Availability and Continuity. While we strive to keep our Service available at all times, we cannot guarantee that it is free from interruptions or errors. Unforeseen circumstances or events beyond our control may affect the availability or continuity of the Service.
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Availability and Continuity. Zendesk maintains a publicly available system-status webpage, which includes system availability details, scheduled maintenance, service incident history, and relevant security events, found at: ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/?_ga=2.228109981.1069242886.1631551570-1973870648.1630415696 Zendesk employs service clustering and network redundancies to eliminate single points of failure. Our strict backup regime and/or Zendesk’s Enhanced Disaster Recovery service offering allows us to deliver a high level of service availability, as Service Data is replicated across available zones. Zendesk’s Disaster Recovery program ensures that Zendesk’s Services remain available and are easily recoverable in the case of a disaster, through building a robust technical environment. Additional details at: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/hc/en-us/articles/360022191434-Business- Continuity-and-Disaster-Recovery?_ga=2.57827498.1069242886.1631551570-1973870648.1630415696.
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Availability and Continuity. Uptime: Redundancy: Disaster Recovery:
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Related to Availability and Continuity

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • Availability Control Personal Data will be protected against accidental or unauthorized destruction or loss.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.