Availability and maintenance. 5.1. Staxxer endeavours to make the Software available at all times but does not issue any guarantees concerning specific percentages of availability or quality. As such, the Software is made available on an “as is” and “as available” basis. 5.2. From time to time Staxxer shall issue updates that can correct errors or improve the functioning of the Software. 6.1. Staxxer is responsible for the implementation of the Software. If the End User’s cooperation is required for the implementation, the End User will provide such cooperation. Staxxer will (i) assess each End User’s needs via telephone or in person, (ii) recommend the appropriate settings to develop own business applications to End User based upon End User’s needs, (iii) providing demonstrations and (iv) offering support as set out in article 6.2. 6.2. Staxxer will provide a reasonable level of support via the contact option made available by Staxxer. However, Staxxer does not guarantee that all problems or requests made by the End User will be addressed. 6.3. Staxxer will respond to complaints about the Software as soon as possible, but no later than fourteen (14) days after receipt.
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Sources: End User License Agreement, End User License Agreement