Availability and maintenance. D.2.1. If an SLA (Service Level Agreement) has not been concluded between the parties, the following provisions apply. D.2.2. Dyflexis aims to ensure that the Service is available; however, it does not guarantee uninterrupted availability. D.2.3. Dyflexis actively maintains the Service. Maintenance can take place at every moment, also when this could lead to limited availability. However, Dyflexis will make an effort to carry out the maintenance during times that minimal use is made of the Service. Maintenance will be announced in advance in as far as possible.
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Sources: General Terms and Conditions, General Terms and Conditions