Availability SLAs. “Availability SLAs” refer to the total amount of time during a contract month that Service is available for use by Customer. “Downtime” is the total accrued minutes that Service is unavailable for use by Customer due to a complete Service outage. Downtime does not include Service performance degradation that might make Service unavailable to Customer, such as but not limited to network congestion or CPU contention. Downtime is measured by LightEdge monitoring systems in real-time.
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